Vadim Bărbăcaru Email & Phone Number

Chișinău, Moldova

- Collaborating with stakeholders to gather, analyze, and document business requirements, ensuring alignment with the project’s objectives;- Managing relationships with stakeholders across various levels, ensuring clear and consistent communication throughout the project lifecycle;- Mapping and analyzing business processes, identifying opportunities for.

- Wrote and refined the requirements for Fresenius Medical Care's software and hardware products, focusing on regulatory compliance, patient safety, and product usability. This involved continuous reviews and updates of requirements to align with stakeholder needs and industry standards;- Elevated the quality of requirements documentation by implementing.

Chișinău, Moldova

- Enhanced the "Ocean Credit" product and "Volt – scor și bani" mobile app, with a focus on delivering a superior user experience and improving performance. This involved regular updates and feature enhancements to meet customer needs and align with company objectives;- Took a lead role in managing the prioritization of customer experience, performance.

Chișinău, Moldova

Responsible for My Moldcell self-service mobile app, corporate and ecommerce websites:- Create and continuously adjust the roadmap;- Work with development teams and other stakeholders to guarantee roadmap fulfillment;- Analyze the customer needs and trends, identify growth opportunities and develop sales channels;- Identify new features, write.

Chișinău, Moldova

- Created an effective digital presence and optimized customer interactions online;- Developed and implemented the company's digital strategy;- Managed digital channels: web, mobile applications, IVR, USSD;- Collected, analyzed, and reported analytical data;- Provided improvement recommendations based on data analysis;- Tested and optimized digital channels.

Chișinău, Moldova

- Managed and coordinated digital projects: websites, mobile applications, e-commerce;- Developed project plans and closely collaborated with the involved teams to ensure that all tasks are efficiently completed and in accordance with established plans;- Monitored project progress and actively participated in resolving any delays;- Reported project status.

Chișinău, Moldova

- Identified and reported issues in the services provided to customers, including through NPS analysis;- Found solutions to improve the quality of Moldcell services;- Listened to and evaluated calls between Call Center operators and customers, provided support to enhance service quality and communication skills, empathy, and problem-solving abilities in.

Chișinău, Moldova

- Identified the functional and non-functional requirements for the future self-service solution - the "my moldcell" mobile application;- Closely collaborated with the external development team, as well as the internal departments involved (technology, marketing, consumers) in developing the "my moldcell" product;- Conducted tests and reported identified.

Chișinău, Moldova

- Identified the reasons for customers switching to other mobile operators;- Found solutions to improve customer retention, including through segmented campaigns and special benefits;- Ensured the development and maintenance of strong customer relationships, providing support and assistance with their issues and queries;- Handled verbal and written.

Chișinău, Moldova

- Ensured the development and maintenance of strong customer relationships, providing support and assistance with their issues and queries;- Handled verbal and written customer complaints, collaborated with the responsible departments for resolution;- Provided written responses to customer complaints, taking into account both customer satisfaction and the.

Chișinău, Moldova

- Answered phone calls from Moldcell customers;- Provided information and promoted Moldcell's services and products;- Offered all the necessary support in using Moldcell's services and products.