Veronica C. Email and Phone Number
Veronica C. work email
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Veronica C. personal email
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Veronica C. is a Cultivator of joyful customer experiences. 💛 at KnowledgeOwl. She possess expertise in data entry, customer service, customer satisfaction, curating, social media and 20 more skills. Colleagues describe her as "Veronica is without a doubt one of the best leaders I have ever encountered. More managers need to wear their heart on their sleeve like she does. I came to Podia with no tech support experience, but Veronica advocated for and took a chance on me, which I will be forever grateful to her for. She is kind, smart, and incredibly caring for her team and how we support customers. She molded me and others into becoming top performers on the team, something that would have not happen if it weren't for her leadership and amazing hiring choices for other lead members on the team. I truly hope the universe puts Veronica and I back on a team together some day, and am eternally jealous of whoever gets to work with her next."
Knowledgeowl
View- Website:
- knowledgeowl.com
- Employees:
- 6
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Lead Customer Success OwlKnowledgeowl 2023 - Present
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Director Of Creator SupportPodia Jan 2020 - Aug 2022After demonstrating both empathy-driven support and management, I became Podia's Director of Creator Support. In this role, I took on finding ways to mitigate volume through self-service resources, improving macros, and taking on a more active role in Leadership with our CEO, CTO, and CMO. I also took over hiring for our department. Due to a growth boom for our product because of the Pandemic, I scaled our team from a three person operation to a 9 person operation by the end of 2020. Over the last few years, I've set up internal quality assurance systems to facilitate coaching and accountability, helped our team maintain a median 1 minute, 48 second response time, and also helped team members set goals toward Lead and Senior level promotions on the team. To date, Podia's Support remains World Class tier and I've been proud to foster a team that cultivates raving fans of product and support alike. -
Creator Support LeadPodia Feb 2019 - Jan 2020After adding a couple of new faces to the team, I became our Lead agent. In addition to remaining in our live chat queue and maintaining a response time under two minutes, I also coached and managed three reports beginning in 2019.
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Creator Support AgentPodia Feb 2018 - Feb 2019At Podia, I was the very first Support hire and built the team from the ground up. I set the tone for live chat support via Intercom, as well as set up all customer-facing help docs, internal knowledge documentation and best practices, and provided migration support for customers moving from competing platforms to Podia.
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Business Office CoordinatorUniversity Of North Carolina At Chapel Hill Mar 2016 - Sep 2017Chapel Hill, NcWorked primarily with the Center for AIDS Research and Lineberger Comprehensive Cancer Center.-Assist PD/PI with grant and progress report routing and application forms via Cayuse, ERA Commons, UNC RAMSES system-Prepare budget outline for grant and progress report submissions-Create and maintain Qualtrics user survey for entire CFAR program at large and individual CFAR Cores-Coordinate CFAR Core Director and Admin meetings on a monthly basis-Assist in special CFAR event coordination (Virology Colloquium, Nobel Lecture, Advisory Board meetings, NIH Site Visits, National CFAR meeting to be held in Autumn 2018)-Coordinate travel bookings and reimbursements for CFAR Director, members, and director’s lab
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Community Relations AssociateCraftsy Nov 2013 - Sep 2015Greater Denver Area-Answered incoming member inquiries via ZenDesk within a 24 hour response time-Helped identify any site bugs for UX team-Sent proactive outreach e-mail to members regarding eCommerce and class releases tailored to individual customer interests-Special project: Tracked average purchase percentages/trends to better curate loyalty and marketing sends-Met with Marketing team to further develop customer loyalty program-Created searchable, shareable team resource portal for best practices
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InternGallery Up Jan 2010 - Jun 2010Rock Hill, ScUploaded photos, tags, information, and pricing of items going in the gallery's online marketplace.Greeted customers of gallery shop and gallery space and gave them info on the pieces.Maintained cleanliness and organization of gallery's shop.Did hangings and installations of upcoming exhibitions.Curated show of works featuring five up and coming female artists.
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Campaign Sales RepresentativeArtsmarketing Services Inc. Jun 2009 - Nov 2009The Peace Center For Performing Arts: Greenville, ScContacted The Peace Center's subscribers and donors about the annual Broadway Series. Explained pricing discounts, ticketing options and what the five upcoming shows would be.Worked on donor campaign for upcoming year.Met weekly donor and sales goals.Maintained clerical duties and organized leads. -
Social And Behavioral Lab InterviewerWinthrop University Oct 2008 - Jun 2009Rock Hill, ScFrom Oct 2008-Nov 2008: Called anonymous citizens for SCETV’s annual election poll on political leaningsCalled CLTC/Medicare patients in South Carolina about conditions and possible improvements within the programTook sensitive, confidential answers and ensured that anonymyity was maintainedCompiled results and claims using CATI interviewing software -
Summer Research Assistant To Dr. Clara PaulinoWinthrop University May 2008 - Jul 2008Rock Hill, ScAssisted Professor Paulino in research tasks for her dissertation toward Ph.DTranscribed handwritten letters and printed texts in Portuguese, German, Spanish, and Italian for legibilityOrganized and scanned her research files via computer and physical fileFound supplemental research via online databases such as JSTOR, Google books, and library sources
Veronica C. Skills
Veronica C. Education Details
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Art History, Criticism And Conservation
Frequently Asked Questions about Veronica C.
What company does Veronica C. work for?
Veronica C. works for Knowledgeowl
What is Veronica C.'s role at the current company?
Veronica C.'s current role is Cultivator of joyful customer experiences. 💛.
What is Veronica C.'s email address?
Veronica C.'s email address is cv****@****dia.com
What schools did Veronica C. attend?
Veronica C. attended Winthrop University.
What skills is Veronica C. known for?
Veronica C. has skills like Data Entry, Customer Service, Customer Satisfaction, Curating, Social Media, Due Diligence, Real Estate, Investment Properties, Deeds, Organization, Research, Contemporary Art.
Who are Veronica C.'s colleagues?
Veronica C.'s colleagues are Zach Steveson, Kate Mueller.
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Veronica C.
Expert On The Production Of Polypropylene Bags |I Help Pp Bag Manufacturers Grow Their Business Through Production Line Design, Optimization Solutions, Manufacturing Service, And Spare Parts Supply.Allentown, Pa -
Veronica C
|Tefl English Teacher | Bachelor’S In Business Management | Associate Degree In Teaching.Honolulu Metropolitan Area -
Veronica C.
United States
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