Victor C. Email & Phone Number

Sacramento, California, United States

• Helped build sales-focused Medicare department from the ground up.• Delivered on 1000 enrollment mission as a team.• Maintained FreshDesk CRM which fostered continued partnerships with clients to maximize retention.• Worked with QA team to develop an effective and CMS compliant script.• Actively working on doubling the previous enrollment goal with this ongoing open enrollment period.

Sacramento, California, United States

• Supported customers utilizing our SaaS technology to build their book of business leading to 2 million enrollments on the platform.• Assisted clients with external software for greater integration.• Solved 98% of tech support tickets through multi-channel communication (phone, email, chat) in a timely manner.• Developed reporting tools to document system bugs and escalated higher level critical issues with internal teams.

Los Angeles, California, United States

• Reduced shrink by 2.2% through training of retail and support staff, alongside a detailed review of back-of-house paperwork.• Conducted fraud investigations through detailed case building which led to two high dollar amount personnel interviews.• Produced professional case reports, partnered with external law enforcement agencies for several prosecution cases.

Los Angeles, California, United States

• Led the team into the top ten stores for apprehension in the west-coast.• Managed the women’s active department program which led to reduced internal and external shortage for the year.• Analyzed weekly report database to build several high dollar fraud cases.

Greater Los Angeles Area

• Excelled at apprehending suspects to push my district into the top districts for the region. • Responsible for reducing the highest shrink store's overall loss. • Processed and logged accurate and detailed incident reports that were ready for prosecution. • Personally trained several new agents to pass their certification.

Manhattan Beach, Ca

• Applied excellent communication skills and the ability to establish rapport to develop positive customer relationships and exceed weekly client targets. • Worked with the sales team to collaboratively reach sales targets, consistently meeting or exceeding personal quotas by as much as 50%. • Organized products on racks and displays with a focus on visual appeal and brand standards. • Trained and served as a peer coach for new sales associates.

Los Angeles, Ca

• Operated in dynamic, high-volume environments to provide skilled assistance to more than 150 customers each day. • Helped push the company past the 2 billion subscribers goal. Maintained a strong sense of teamwork to ensure consistent security. • Ensured members received outstanding service to not only maintain but to extend the relationship for future business opportunities.

Rancho Dominguez, Ca

• Edited video content through Final Cut Pro. • Maintained a business Facebook account. • Helped set up personal Facebook live streams for the CEO to conduct a Q&A with customers. • Conducted audits of business YouTube account to better understand which videos customers resonated with. • Set up photo/ video shoots with the correct film, lighting, and sound equipment. • Helped to set up PR events within the company for the public. Edited PR event schedules. • Completed office work such as filing, emailing, printing, and writing reports.

San Mateo, Ca

• Prevented crimes through careful observation and investigation of suspicious and unusual behavior. • Assisted in several shoplifter detainment cases. • Responsible for reducing the store's overall loss. • Responded to calls in both routine and emergency situations. • Verified each individual's right to enter restricted areas and denied access to unauthorized persons. • Processed and logged accurate and detailed incident reports.

San Francisco Bay Area

• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities. • Communicated effectively with customers to solve problems and promote customer satisfaction. • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. • Supervised and effectively trained 2 employees to boost productivity. • Kept orderly and accurate accounting records by monitoring sales documentation. • Reduced all financial discrepancies by managing monetary transactions, including credit card and deposit transactions.• Developed innovative and creative merchandise displays to drive point-of-sale purchases.

San Mateo, Ca

• Collaborated in creating strategies that drove sales and revenue. • Applied excellent communication skills and the ability to establish rapport to close sales and meet targets. • Skillfully prepared merchandise for distribution and placement across the sales floor. • Followed the latest market trends to help optimize seasonal buys and boost sales. • Maintained organized, presentable merchandise to drive continuous sales.

Bachelor Of Science - Bs, Computer Science

Digital Marketing

High School Diploma