Vean Chong Email & Phone Number

Singapore

Singapore, Singapore

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Manages and leads teams to meet the scope, quality, time, and budget framework. Responsible for team and people management. Manages stakeholder expectations and relationships, and provides visibility of the project status regularly. Responsible for all operational technical activities, defining priorities, and setting the process and standards (governance). Ensures smooth operation.

Kuala Lumpur, Malaysia

As the leader, I’m accountable for all the relevance technical planning and project delivery of our OSS services and platform enabling to ensure customers business continuity. Provide solutions overview from post sales prospective, ensuring our application optimized to reach highest satisfaction level.To have good synergy experiences with vendors/partnerships, have an innovative mindset with pragmatic implementation experiences and be a change catalyst.Self upgrading by learning latest technology in the market co-relates to our network optimization application multi-vendors capabilities e.g. LTE, HSPA Layers, customer experience in RAN (Radio Access Networks) BSS/OSS solution providers to deliver solutions that drive revenues.

Kuala Lumpur, Malaysia

Lucerne Area, Switzerland And Kuala Lumpur, Malaysia

My role is to understand business requirement of the solutions provided and installing Sicap applications in customer environment. Within a short period of time, I have successfully implemented various custom projects in several countries such as Huawei R&D center - China, BMobile - Brunei, SoftBank - Japan, LTT- Libya, Vodafone Italy - Italy and etc. I’m able integrates Sicap product, custom solutions and perform integration regression testing to ensure system working perfectly prior to User Acceptance Test is sign off and handover to support. Maintaining good customer relationship with strong telco technical knowledge and understand the system flow is the key success factor along the way to ensure implementation go smoothly and meeting the project time line accordingly.

In 2006 as 1st Level Technical Support Manager, responsible for solutions consulting and project implementation (Installation, commissioning, integration and acceptance) of all Digi Telecommunication Operator Pre-paid billings, USSD, SIM OTA, voucher reload elements and etc. In the course of my role primarily is to work with clients and project managers to identify and isolate issues in the application, trouble-shoot all incidents which have raised from customer and health checking the system status. In additions, I will also communicate issues to software developers and QA analysts for resolution that may arise during engineering process. The success in the role is to establish, maintain credibility and reliability with clients. In 2007, company interim assignment has been introduced to me and given the opportunity to relocate to Headquarter – Switzerland for 1 year and 8 months. My role is primarily is to work with European clients and project managers such as Vodafone Italy, Vodafone Romania, Vodafone O2 Czech Republic, Prime Com and etc. The idea is to understand European customer and gain working experience with multi-cultural. I also responsible to learn new product and technical skills from colleague in Swiss then knowhow transfer once return to Malaysia. In addition, one of the assignments was developing Crisis Management Escalation plan procedures guide to identify and isolate the Emergency issues in the application, ensure customer production system at minimum damage. The procedures also involved Sicap core business processes during such contingency, all management in each department will be able to handling such crisis situation to maintain core business objectives function.

In 2003 – 2006, I’ve been promoted as Technical Support Team Leader with a team member of 5 support engineers including 1 Japanese support engineer and 2 Korean support engineers. My main regions to support South East Asia, EMEA regional product support. Not to mention, I’m responsible for Senior Support Engineer as well to take an active technical role in the critical support incidents handled by team members and provide high technical solutions and maintain customer confident level throughout the incidents.

I have worked in CA/Netegrity Inc http://www.ca.com , Malaysia in 2001 as Web Security Technical Support Engineer (SSO, Identity Management, Web Application Agent), responsible to provide consultation to enhance and fulfill client’s business needs by introducing suitable technologies or solution to resolve the issue. Actively monitoring and analyzing system performance and provide tuning and housekeeping processes to clients. Ensure all trouble ticket is fulfill with the respective client’s support SLA. The role also required to provides 24/7 support to worldwide customer base regardless of public holidays.