Veer S. Email & Phone Number

Calgary, Alberta, Canada

Canada

Implimentation of Critical cybersecurity measures across company network for ensuring effective secure operations.Set-up meeting rooms with TV, audio, camera, and projector equipment.Installed and upgraded CAT/6 cabling, access points, port mapping, and other communications protocols.Troubleshot domain and company network issues involving Cisco firewall and switches.Collaborated professionally with vendors and clients to find quick and effective solutions.Installed and calibrated monitors, desktops, KVMs, and other hardware.Supported workstation/desk implementations and internal IT requests/issues using ServiceNow.Created documentation and guides on Word, Excel, SharePoint.Supported the installation/configuration of various software systems and hardware both locally and remotely using Bomgar and Teams.Served as a local IT resource for identifying and resolving contemporary issues at the site.- Managed IT storage rooms and equipment inventory and deployment.- Gathered and delivered critical information to various teams across the organization.Supported existing systems like TMS6 and printers across the sites.Created, supported, and installed virtual machines using Hyper-V.Focused on learning new skills and staying updated with industry changes.

Montreal, Quebec, Canada

Supporting new Workstation Implementation and Desk migrationsTraining, Onboarding, Internal IT SupportImaging and preparing Linux and Windows Laptops/ Workstations, HP Thin clients, Displays, other equipmentRespond to tickets and user requests on Jira and Service-now ticketing systems.Calibration of screens, Wacom, Other equipmentEquipment tracking and documentation on Excel, Office Space, Asset tracker.Managing Office Space directory.Switch configuration and port mapping.Level 1 and 2 technical support with a mix of hardware and software.Solving RDP, Access and basic VFX access issues on Tractor, Maya, Shotgun, etc.Creating startup scripts to configure and view settings of workstations.Point of Contact for technical Issues and troubleshooting on Windows and Linux systems.Using CyberArk to access and support AD, Microsoft Intune, Office 365, Microsoft Exchange.Resolving remote workstation issues on HP Teradici CAS pcoip.Adding, Updating and Removing data on Knowledge Base, Confluence, Word.Solving high priority Networking Issues.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Committed to delivering excellent customer service while working in a fast-paced environment.Provided efficient and courteous service to customers at all times.

Laval, Quebec, Canada

Technical Support -Outlook E-Mail, Chat, ZoHo CRM, Bria Softphone, Remote-SupportHandling tickets on ZoHo Desk and Zendesk ticketing SystemsTraining, Onboarding, Internal and External IT SupportSupporting new Technology Implementation and migration- SQL, Azure cloudNetworking and Systems AdministrationFirst Point of Contact for technical Issues and troubleshootingUpgrading, Resetting and Configuration of windows workstationsContacting Clinics and scheduling SQL data migration to cloudLevel 1, 2 and 3 Support also handling windows Active Directory, DNS.Provided technical support to internal and external customers, resolving hardware and software issues in a timely manner.Delivered solutions by identifying problems, researching answers, and guiding users through corrective steps.Participated in IT projects related to system upgrades or migrations from one platform to another.Documented all customer service requests using ticketing system.Created and maintained technical documentation.Maintained network infrastructure including routers, switches, firewalls, VPNs and wireless networks.Configured servers with RAID arrays to improve performance and reliability of storage devices.Handled customer complaints and escalated issues according to procedures.