Robert Velasco Email & Phone Number

Denver Metropolitan Area

Greater Denver Area

• As Technical Practice Manager and Managed Services Practice Manager at Nordic Global, I lead high-performing teams in achieving project goals through strategic direction and efficient resource allocation. I drove.
• Strategic Team Leadership: I built and led high-performing technical and support teams, providing strategic direction, mentorship, and leveraging technical expertise to achieve project goals. I implemented strategies.
• Process Improvement Strategies: Utilizing data-driven insights and metrics, I identified opportunities for process improvements and enhancements in client satisfaction.
• ERP Managed Services: I spearheaded the establishment and growth of the ERP Managed Services practice, achieving significant year-over-year growth rates, high client retention, and satisfaction rates.
• Client Relationship Management: My focus on client engagement extended beyond project execution to include proactive communication and relationship management. By understanding and addressing client needs and.
• Enhancing Operational Efficiency: Leveraging my expertise in Infor Business Transformation ERP solutions, I implemented best practices in process optimization, system integrations, and technical implementations. This.

Greater Denver Area

• As the Director of Technology Solutions at Bails & Associates, LLC, I led transformative initiatives that advanced the organization's technological capabilities and operational efficiencies. With a focus on strategic.
• Comprehensive Technical Roadmaps: I formulated annual and long-term technical team roadmaps that strategically aligned with organizational objectives, guiding initiatives to enhance capabilities and achieve milestones.
• Strategic Team Expansion: I successfully expanded the technical team by 300%, strategically scaling operations while maintaining exceptional quality standards and ensuring continued client satisfaction.
• Optimized Resource Management: I implemented effective resource allocation strategies, including tailored training programs and goal-oriented performance reviews, resulting in a remarkable 95% retention rate and.
• Leadership and Project Alignment: I provided strategic oversight and guidance during internal project reviews, ensuring seamless alignment of technical resources with project milestones, achieving a high resource.
• Solution Delivery: I conducted technical assessments for company proposals, ensuring solutions aligned with client needs and objectives, thereby delivering high-value outcomes.

Greater Denver Area

• Collaborated with Application team leadership on implementation and upgrade strategies.
• Provided technical guidance and leadership on all parts of the project lifecycle.
• Reviewed and approved technical deliverables across all company projects, ensuringadherence to quality standards and project objectives.

Greater Denver Area

• Served as Technical Project Manager on large-scale Business Transformation ERP Human Capital Management, Financials and Supply Chain Management projects.
• Managed technical facets of Infor Lawson, Talent Management and Landmark Procurement Suite version 10 implementation and process improvements.
• Designed technical process improvement policies aligned with industry best practices and standards.
• Directed client development, security and system administration resources.
• Managed the design and delivery of RICE objects and managed user provisioning processes.
• Developed Human Capital Management business processes and ProcessFlow solutions for Talent Acquisition and Transition Management.

Greater Denver Area

• Specialized in ERP implementations, system upgrades and process improvements acrossdiverse industries, providing development, installation and system administration support.
• Provided technical support and consultancy for clients, ensuring successful project deliveryand client satisfaction.