Edwin Velasquez Email and Phone Number
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Edwin Velasquez is a Network Engineer and Escalations Engineer at SWK Technologies, Inc.. He possess expertise in citrix, windows server, microsoft exchange, blackberry enterprise server, dns and 44 more skills. Colleagues describe him as "Edwin is a great manager and team player. In my time with Eze Castle he helped me establish myself and made sure I had all the tools needed to do my job. He was very approachable and was great when it came to listening to employees wants and needs. He always approached issues with respect and found a common ground to help resolve issues on the desk. As well as being a great manager he is very knowledgeable in the IT industry and was always available to assist with any questions I or others had for him. He would explain the issue rather than just show you. Great manager and great colleague." and "Edwin is always professional, always there when I needed help from a technical aspect. And he also always provided great insight on how to handle things. A very skilled and intelligent person, Edwin is Great person to work with."
Swk Technologies, Inc.
View- Website:
- swktech.com
- Employees:
- 230
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Network Engineer And Escalations EngineerSwk Technologies, Inc.Elizabeth, Nj, Us
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Network Engineer/Escalations EngineerSwk Technologies, Inc. Jun 2018 - PresentEast Hanover, New Jersey, Us-Provide support related to Cybersecurity, WAN networking, Virtual/Physical Servers, desktops and mobile device management-Maximize network performance through ongoing monitoring and troubleshooting-Support for various organization’s employees, systems and data in areas such as data loss prevention, fraud prevention and data privacy.
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Service Delivery LeadOs33 Aug 2014 - Dec 2017New York, Ny, UsLead a Service Pod focused on Providing High Quality IT support and guidance to C-level executives and their employees in the Financial sector Maintain high communication with clients to assure optimal service and that service is meeting their expectationsParticipate in several Cyber Security and Compliance committees for financial firms. Act as vCIO for several Firms.Provide remote user support for Cloud/Citrix/local based issues.Troubleshoot and resolve technical escalationsWork with other technical teams to resolve and/or escalate issues for senior level issuesBuild rapport with clients, end users and co-workers.Support voip phone system; Citrix/Vsphere/Windows server cloud environment; Exchange MACD; Current Generation Local Windows and Mac computers; networking troubleshooting; Process MACD ; Outlook -
Global Support Desk ManagerEze Castle Integration Jan 2011 - Aug 2014Boston, Massachusetts, Us* manage a 24/7 Global service desk team of 28 members located in NY/London/Singapore*Improve Event management, Incident management and request fullfilment processes.* responsible for reporting KPI * Improved new employee training to reduce on-boarding time* Being available for a 24/7/365 service desk *ACD reporting and management via Avaya Site administrator/ CCE -
It Help Desk Shift LeadEze Castle Integration Feb 2009 - Dec 2010Boston, Massachusetts, UsField incoming help requests from end users via both telephone and email and document all incidents. Provide level 1/2 support for clients in the financial industry. Provided support on the following technologies *Windows Server 2003, Exchange 2003*Blackberrys (BIS, BES, Re-Director)*Symantec Backup Exec*Citrix servers*Symantec System Center Consolse/Endpoint Protection Manager Console*Cisco VPN*Trend/Barracuda solutions*DNS, DHCP, Internet infrastructure and IP informational tools*Windows XP/Vista/Windows 7 (SP2, SP3) issues*Avaya system administrator*Bloomberg, Thomson reuters
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It Helpdesk AnalystLvmh Watch & Jewelry Nov 2006 - Dec 2008Paris, FrWorked for Moët Hennessy Louis Vuitton Watch DivisionProvide helpdesk support for about 200 users in various locations remotely and On-premTroubleshoot: MS windows workstations | Window Server | Citrix issues | Printer issuesManage and administer: Active Directory | Device Inventory | Mobile Device ManagementLarge Workstation setups using Imaging software and sysprepWorkstation/Server/Phone Inventory managementInventory tracking and Management
Edwin Velasquez Skills
Edwin Velasquez Education Details
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Kean UniversityGeneral -
York College Of The City University Of New YorkManagement Information Systems
Frequently Asked Questions about Edwin Velasquez
What company does Edwin Velasquez work for?
Edwin Velasquez works for Swk Technologies, Inc.
What is Edwin Velasquez's role at the current company?
Edwin Velasquez's current role is Network Engineer and Escalations Engineer.
What is Edwin Velasquez's email address?
Edwin Velasquez's email address is ev****@****s33.com
What is Edwin Velasquez's direct phone number?
Edwin Velasquez's direct phone number is (866) 796*****
What schools did Edwin Velasquez attend?
Edwin Velasquez attended Kean University, York College Of The City University Of New York.
What skills is Edwin Velasquez known for?
Edwin Velasquez has skills like Citrix, Windows Server, Microsoft Exchange, Blackberry Enterprise Server, Dns, Servers, Management, Backup Exec, Active Directory, It Service Management, Help Desk Support, Windows 7.
Who are Edwin Velasquez's colleagues?
Edwin Velasquez's colleagues are Jamie Sult, Isiah Cater Iv, Cssyb, Haccp, James Stange, Jodi Katz, Brian Hayes, Kayla Frye, Debra Silberberg.
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