• Served as the primary point of contact when there are major customer issues related to product quality, shipment, and customer service.• Communicated customer issues with the operations team and devised ways of improving the customer experience, including resolving problems and complaints by strategic decisions.• Associated closely with managing partner and management team to set and/or implement policies, procedures, and determine mission and plan for short and long-term goals systems, and follow through with implementation.• Communicated all operating policies and/or issues at weekly department meetings• Expanded current business by actively participating in reaching out to new customers and developing new plans and strategies to help the business run more effectively and efficiently.• Maintained a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with industry regulations.• Developed and maintained the company’s organizational structure, including managing Key Performance Indicators (KPIs), and overseeing succession planning. Conducted monthly financial review meetings, performed sales forecasting, developed and approved departmental budgets and capital expenditure budgets.• Discovered profitable suppliers and initiated partnerships and acquired advantageous terms by negotiating.• Compiled budgets, prepared financial performance reports, and control costs by initiating a tactical process to address losses.• Assessed, improved, and implemented processes, and new technologies by collaborating with management and team.• Raised capital through banks and investors to help foster growth and meet company goals in all aspects of the business.

• Organizing all inbound and outbound shipments in line with the company requirements by verifying invoices and shipping schedules by coordinating with accounting & procurement department.• Coordinated all warehouse, sales, and procurement and logistics activities to ensure efficient and timely delivery of goods to serve the customer needs.• Planned and controlled the effective operational management of production, warehouse and distribution centers that result in efficiencies and effectiveness of performance delivery while dealing with multiple projects.• Conducted monthly financial & review meetings, performed sales forecasting, developed and approved departmental budgets and capital expenditure budgets and managed to Increase Company’s gross profit and earnings.• Ensured all employees (50-100 no’s) adhere to industry HSE standards, law, procedures, and policies and assigned responsibilities to fasten the job and promote specialization and accountability.

• Trained, coached, and monitored the customer service team and their engagement with customers and identify the areas need to be improved in service aspects by providing feedback.• Trained and coached the team members who provide customer service on a regular basis and provided them feedback and identified the areas they need to improve to exceed their potential and satisfy the customers and repeat customers.• Responsible for recruitment, coaching and managing customer service officers.• Liaised with district managers, customer service trainers of 7Eleven head office and contractors to improve and modify the service provided by the team of our company Viyoma Pty Ltd.• Assessed the customer complain/service report made by the Customer service team.• Followed up with the customer regarding the service provided and goods purchased by devising and implementing the feedback plans and other procedures.• Maintained the 7Eleven customer service policy and other standards and procedures.• Responsible for staff roster, attendance, stock ordering, receiving, inventory maintenance for regular store sales operations through internal ERP systems.

Served as the point of contact for customers related issues.Responsible for stock receivables, checking, merchandising in stores.Responsible for store cleanliness, and all other shift duties.

 Ensured all sales, customer service activities support and strengthen the strategic objectives of the overall organization by monitoring, and training sales and logistics team Developed and measured key performance indicators to determine and improve the effectiveness of all sales and customer service activities. Planned and executed after-deals services to follow up consumer loyalty, guarantee quality and performance of products acquired, and change and enhance services provided to make repeat customers. Monitored customer service team in sales and marketing and assess day-to-day sales order handling and customer feedback. Responsible for preparing and reviewing the quotations and coordinating with warehouse for distribution on order confirmation. Identified emerging markets, and shifts, by partnering with customers and through research.

 Helping in recruitment, managing, coaching and developing customer service team officers and nurture an environment where they can excel through encouragement and empowerment. Ensure all customer service activities support and strengthen the strategic objectives of the overall organization. Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities.