IT Program Manager | Service Delivery Manager Successful IT leader with technical and management background specializing in application and infrastructure management as well as technical operations. Skilled in driving quality, results-oriented, customer-centric project management efforts to deliver value. Depth of background demonstrates steadfast career progression as a result of exceptional time management, organization, customer service, and critical thinking skills. Known as an adaptable, accountable, enthusiastic, and dedicated team contributor with top-notch leadership capacity. Proven service delivery and ITIL subject matter expert (SME). Well-versed in successfully managing concurrent initiatives while implementing customized solution-based service solutions in accordance with organizational needs. CORE COMPETENCIES Program Management | Service Delivery | Application Development| Operations ManagementResource Management | PMO | PMP | Technical Project Management | Agile Methodology | Scrum IT Infrastructure| Software Development Lifecycle (SDLC) | IT Infrastructure Library (ITIL)CMMI and ISO 20K Certification | Capacity Management | Scheduling & Timelines | Resource Allocation Business Needs Assessment | Strategic Planning | Vendor & Stakeholder Relations | Requirements Definition Budgeting & Forecasting | Service Level Agreements (SLA) | Cost Optimization | Quality Assurance (QA)Complex Problem Solving | Process Automation | Data Warehouse | ETL | Big Data Analytics | AWSTECHNICAL PROFICIENCIES Oracle Financials |Java | Spring Batch | MQ | DI | JBOSS | Apache | WebSphere | IBM WebSphere IBM HTTP Server Hibernate | JMS | Web Services | RedHat Linux | CentOS | VMWare | Solaris | IBM Cognos 10 SAS IBM Mainframe | zOS | COBOL| JCL | CA-7 | DB2 | IMS | IBM Replication Server | Oracle | My SQL PostGre SQL | SQL Server | Green Plum | DevOps | Docker | Ansible | Jenkins | Subversion | Tower | AppDynamics | OEM | Wily | Sitescope | Foglight | xMatters | vRealize | Confluence JIRA | TeamTrack | Service Now | BMC Remedy | MS Project | MS SharePoint
Listed skills include Sdlc, Integration, Business Process, Unix, and 18 others.