Successfully led digital transformation projects, resulting in improvement in operational efficiency and overall revenue growth.Collaborated with stakeholders to define project scopes, objectives, and deliverables, managing projects from initiation to successful implementation.Led a cross-functional team to improve process efficiency by applying principles similar to Six Sigma methodologies, resulting in a reduction in turnaround timeCollaborated with cross-functional teams to design and execute digital strategies aligned with business objectives.Conducted in-depth market research and trend analysis to identify emerging technologies and their potential impact on business.Implemented new-age SaaS applications, reducing infrastructure costs and enhancing scalability.Championed change management efforts, ensuring the smooth adoption of new technologies and processes across the organization.Implemented ITIL best practices in service delivery processes, resulting in enhanced customer satisfaction and a reduction in incident resolution timeDefined Processes, KPIs, and metrics to measure the impact of digital initiatives, providing actionable insights for strategic decision-making.Advised diverse clients on digital transformation strategies, conducting comprehensive assessments and delivering process optimization recommendations.Conducted workshops and training sessions to enhance understanding of digital technologies and their application.Assisted in developing business cases and ROI analyses for digital transformation initiatives.

• Manage multiple line of business through decisive leadership• Manage day-to-day operations and other business activities.• Prepare budget, revenue forecasting and trend analysis.• Create and maintain balance sheets, cash flow and P&L statements.• Manage vendor accounts, business expenses, and supply orders.• Resource planning, inventory control and business optimization.• Strategically hire and train Staff to maximize productivity and efficiency• Create marketing strategies and analyze the ROI for existing and new customers• Generate new business through excellence in customer service and rapport.

Publish reports on daily, weekly Monthly, Quarterly, Annual basis.Prepare presentations for clients, senior management, etc. Prepare Invoice and billing for all the line of business.Prepare financial analysis and revenue forecast for all the line of business. Interpret data to draw conclusions for managerial action and strategy.Conducted statistical analysis of process data set for operational streamlining.Investigate and conduct study on forecasts, demand, and process optimizationManpower and capacity planning based on forecast.Identify scope for process improvement and suggest solutions as required by stake holders.Applied the knowledge of Lean, Six Sigma & Project Management by working on projects.Used statistical techniques for hypothesis testing to validate data and interpretationsAnalyze given data and draw inferences as per the objectives of the analysis.Review and comply with standard operating procedures and protocols. Develop new reports and delegated tasks to team membersPrepare annual performance management and PMS reports.Optimization, automation and Standardization of possible reports. Ideated and designed CARAM, an automation project for centralization of reports and analysis

Deliver quality customer service, build customer satisfaction, provide timely resolution.Administration, Client servicing, Process Management and People managementCreated and update various reports using spreadsheets and database applicationsAnalyze and interpret data and reports to enable strategic decision-making required by teamCoordinated with different departments for smooth functioning of all operations

Customer Service, Operations, Policy Administration.Ensure proper scrutiny of proposal forms for Life insurance submitted by clients.Ensure adherence to KYC and financial norms by underwriting guidelines.Track, follow-up and respond for collecting premiums, cheque bounces, late fees, send renewal notice, etc.Coordinate and ensure efficient operations and issuance of policies within the Turn around TimeExtend professional service to the customers to achieve customer delight.Generate MIS reports and share to different Stakeholders.

Selling, Advertising & Promotions, Customer Service, Operations, Billing, Cash Management, Cash & Carry, Replenishment, Merchandising, Store Audit and Operational Security compliance.