Principal Support Engineer
Current• Supporting multiple vendors across the globe who use the Arcserve backup tool. • Reproducing the problems in the virtual labs.• Working remotely on enterprise-level customers and dark sites.• Built labs, and simulators and involved in product BETA testing.• Troubleshooting via event logs, network packets, windows firewall, and VSS.• Capacity planning to ensure high uptime and infrastructure growth. • Deep troubleshooting on Media Management Issues for customers.• Troubleshooting issues on disk, and cloud libraries.• Working in Linux Server administration.