● Provided precise information on COVID-19 and disaster loan programs ensuring a seamless customer application experience.● Conducted comprehensive analysis of applications, verifying accuracy and completeness. Effectively communicated any required loan closing documentation to align with SBA’s guidelines facilitating the progression and closure of the applications.● Guided and assisted customers throughout the loan application process, resolving any issues promptly and ensuring smooth application journeys.● Collaborated on project team for testing, monitoring, and documenting issues related to implementation of new software release.

● Led the achievement of $20+ million in service sales for a top federal government account, demonstrating exceptional ownership, and executed end-to-end renewal sales cycle, forecasting 95%+ accuracy in quarterly sales.● Outperformed annual revenue quotas by an average of 12%, renewing 300+ contracts. Employed effective strategies such as customer retention, upselling, securing multi-year contracts and win-backs.● Leveraged deep federal government industry knowledge to lead insightful account management. Identified key decision makers, anticipated evolving needs, managed expectations, and streamlined sales cycles ensuring on- time closure.● Provided expert guidance to customers on software licensing, services, and policies tailored to their business requirements, enabling comprehensive planning, budgeting, and service coverage. Fostered valuable partner relationships expanding customers’ purchase options.● Collaborated with cross-functional teams to drive business development, implement upgrades, and create comprehensive account plans, contributing to overall success.

● Orchestrated collaborative efforts with customer success managers, account executives, and engineers to craft comprehensive customer service plans ensuring service revenue growth and uninterrupted support for clients.● Secured $100+ million in service revenue from federal, state, and local government clients within a 4-yearperiod.● Managed a portfolio of 400+ support contracts during peak government fiscal periods, consistently exceeding on-time closure.● Surpassed annual revenue targets with an average increase of 10% through warranty conversions and strategic upselling of services.

● Managed a portfolio of over 150 service contracts, consistently exceeding an annual sales target of $10M+.● Acted as a liaison between customers and the accounts receivable team, efficiently resolving invoicediscrepancies, reconciling billing, and collecting outstanding payments.● Spearheaded the pricing and development of Request for Quote (RFQ) responses ensuring the inclusion ofaccurate product details, customer requirements, and competitive terms. Enhanced pricing competitiveness,boosting win probability and improving client satisfaction.● Provided leadership as interim Team Lead, training and mentoring new service sales and supportrepresentatives to drive team success. Collaborated with management and cross-functional departments to develop strategies for achieving team goals and resolving operational challenges.