Vera Mateus Email & Phone Number

Lisbon, Portugal

By leveraging advanced technologies such as AI, automation, and data analytics, I enhance operational efficiency and streamline compliance processes. My expertise lies in providing strategic insights on digital business models, managing risks, and ensuring regulatory alignment.

Sintra, Quinta Da Beloura

Iberolatam

As a transformational leader in the BPO industry, I have spearheaded the elevation of WFM standards and brought innovation to the entire region.My successful implementation of WFM University, Cloud WFM NICE IEX, and a new WFM module that optimized schedules based on operations regulations and employee preferences using Operations Research Models, resulted.

Lisbon, Lisbon, Portugal

My expertise in operations optimization enriched the value of WFM and led to improved planning and increased focus on valuing WFM Analysts and their peers. I fostered a culture of innovation and transversal awareness, empowering WFM Analysts to pitch new solutions directly to the Vice President or any member of the board.I prioritized the satisfaction and.

Lisboa

My dedication to developing a sustainable innovation culture at Altice resulted in measurable outcomes that transformed the organization into a more data-driven and agile enterprise.Immersed in the latest trends in Big Data and Artificial Intelligence, I expanded my knowledge of new technologies such as Blockchain, Containers, Python, Linux, and the.

Lisbon, Portugal

My mission was to create a powerful digital presence that would increase brand awareness and drive revenue growth through innovative use of digital channels and technology. As a strategic advisor, I provided guidance to organizations on how to optimize their digital channels and improve their customer engagement. Leveraging my expertise in digital.

Lisboa

As a Manager of Digitization, my goal is to drive organizational growth through the innovative use of digital technologies while ensuring that the organization remains agile and responsive to emerging trends and changes in the market.I am committed to delivering exceptional results and continuously seeking ways to optimize the use of digital tools to.

Lisbon, Portugal

As a Manager of Workforce Management, my role is to oversee the scheduling and staffing of employees to optimize productivity and ensure that business goals are met. I have a deep understanding of workforce management principles, including forecasting, scheduling, and performance metrics, which I leverage to manage and optimize the workforce.I work.

Through my extensive experience in the field, I have built a reputation for developing and implementing effective quality control management tools and processes that enhance organizational performance, improve customer satisfaction, and drive growth. I am committed to delivering exceptional results and continuously seeking ways to improve the quality.

Lisbon, Portugal

As a Process Complaint Manager, my role is to oversee and optimize the complaints management process within an organization. I have a deep understanding of customer service principles, quality control, and process improvement methodologies, which I use to ensure that complaints are handled efficiently and effectively, resulting in improved customer.

Lisbon, Portugal

As a Business Intelligence Analyst, my role is to collect, analyze, and interpret large amounts of data to help organizations make informed business decisions. I am an expert in data visualization, statistical analysis, and database management, and I leverage these skills to provide valuable insights that drive business growth.I work collaboratively with.

Postgraduate Degree, Digital Enterprise Management

Master Degree, Operations Research

Post-Graduate, Operational Research

Graduate, Applied Math, Statistics And Operational Research