Vera Fiala Email & Phone Number

Sydney, Australia

Iceni is a management consultancy delivering services which start, implement and rescue portfolios, programs and projects. We are a values-driven business dedicated to working with Government organisations or those delivering public good outcomes.Recent assignments include:Building Leadership Capability - CSIRO-re-established team purpose, identified short- and long-term priorities and embedded new ways of working, behaviors and relationships Creating the Business Systems Unit - National Capital Authority- set team up for success with draft business plan, roadmap and ‘commitment to customers’ Goods and Services Procurement Review - Transport for New South Wales- completed independent assessment of the $3B annual goods and services procurement practices within the cluster Mobility Parking Scheme Review - Roads and Maritime Service- conducted independent review of the Mobility Parking Scheme, reviewed customer expectations, created customer journey maps and developed future model options to address risks and benefitsSydney Airport Precinct Governance - Transport for New South Wales- coordinated governance arrangements to manage planned disruption and a series of improvement initiatives at the airport precinct. Transition Planning - Department of Infrastructure, Regional Development and Cities- co-designed solutions with multiple Commonwealth and State stakeholders, developed transition plan, service delivery blueprint and 6-month action plan for the delivery.Procurement Operating Structure Review - Sydney Metro- assessed procurement functions, practices and procedures, identified pain points and recommended new operating model with practical actions for improvement based on root cause analysis.Travel Plan Collateral- Sydney Coordination Office- researched, assessed and developed a comprehensive Travel Plan toolkit and 15 associated resources to support long term behavioral change and sustainable travel patterns.

Sydney, Australia

Unique handcrafted silver jewellery, created with joy in Australia.

Sydney, Australia

Convenor of Governance Sub-Committee, Member of Finance Sub-Committee

Sydney, Australia

As an Executive, shaped the strategic direction and business transformation of the organisation, implement strategic goals and deliver a performance based, commercially competitive service. Developed the inaugural strategic plan and implemented the business planning framework.Transformed HealthShare NSW and eHealth NSW into customer centric organisations by implementing customer feedback systems, redesigning services and driving cultural change. In 3 years improved NPS by 13 points, customer satisfaction by 18%, customer engagement by 22% and participation by 73%.Directed and manage corporate governance frameworks and operations, including enterprise risk management, internal audit and records management. Built strategic risk framework, operational risk structure and emergency management function.Led the organisation’s internal and external communications functions to build brand, effectively manage public relations issues, lead change and build staff engagement. Developed the corporate communications strategy, including digital marketing plan. Delivered annual Expo, doubling sponsorship to $330,000 and participants to 1600 over 3 years.

Sydney, Australia

Designed and implemented the strategic planning and evaluation framework, including preparation of the Corporate Plan and divisional business plans via a fully consultative processDeveloped and led change management programs across the department, communicating the department’s direction and influencing cultural change Monitored and improved operational performance by capturing, analysing and reporting performance against agreed criteriaEstablished the corporate governance framework and implemented governance systems including the enterprise risk management plan, code of conduct, corporate compliance schedule and departmental policy and procedure frameworksManaged the department’s public profile and image, establish its brand and proactively manage issues through communication and information campaigns. Led internal communications for 8,000 staff across more than 220 locations, implementing a range of tactics including collaborative tools, improved intranet and e-newsletters Designed and delivered a range of organisational development programs such as staff achievement awards, women’s employment strategy, aboriginal employment strategy, young people’s network, and senior managers network

Sydney, Australia

- Led the department’s extensive internal and external communications function by facilitating communications planning for key initiatives and driving their implementation- Developed the brand of the department and promote its vision, goals and work - Developed and implemented an events program to promote the work of the department- Coordinated the department’s advertising and sponsorship initiatives - Delivered internal communications across the organisation- Set corporate identity guidelines and standards to ensure high quality communications outputs- Introduced the department’s schools education program and led the Rural Women’s Network

Sydney, Australia

- Set the strategic framework for the department’s communications function - Led the public relations, issues management and media functions- Provided high level communications advice to CEO and Minister- Developed internal and external communication plans and drove their implementation- Developed innovative community education programs- Recruited, trained and motivated 300 volunteers in the community-based Fishcare Volunteer Program- Coordinated the department’s advertising and sponsorship initiatives- Managed the department’s telephone and web-based information services, including the call centre, the internet and intranet content

Sydney, Australia

- Set the policy direction and drove the implementation of and compliance against a wide range of programs for the State government on environmental transport and hazardous materials issues- Represented the department at national negotiations on dangerous goods transport and hazardous materials management - Led, supervised and mentored a team of transport and crisis management professionals, including a 24-hour hazardous materials incident response team and effectively manage any resulting public relations issues or crises

Sydney, Australia

- Developed government policy, strategies and research programs for the control of pollution from motor vehicles and other mobile sources- Developed state regulations and national environment protection measures related to vehicles and air quality- Commissioned, managed and assessed research programs related to air pollution control- Represented the EPA on State and National forums related to air pollution control- Provided technical and policy advice to the Minister, senior government staff, and the public

Ottawa, Canada Area

- Developed, organised and executed multiple programs to decrease motor vehicle emissions- Coordinated the Canadian Council of Ministers for the Environment’s national task force into vehicular emissions control, delivering 1) the national low sulphur diesel fuel program and 2) the In-service Vehicle Emissions Control Code of Practice- Independently managed several vehicle emissions research programs - Led consultations to develop federal guidelines related to vehicle emission control

Ottawa, Canada Area

- Designed the shell, structural members, ducts and piping systems of boilers for the power industry and pulp and paper industry

Montreal, Canada Area

- Coordinated maintenance programs for railway rolling stock and controlled repairs in contract shops, analysed car repair histories and developed preventative repair programs

Montreal, Canada Area

- Provided technical customer support for plotters and computer aided design and manufacturing (CAD/CAM); organised seminars and trade shows

Bachelor Of Engineering (Beng), Mechanical Engineering, Graduated With High Distinction

Activities and Societies: Basketball team; Yearbook

Graduate

Masters Of Environmental Engineering Science, Graduated With High Distinction

Graduate Diploma In Business Administration

Leadership Coach, Organisational Coaching, Level 1 And Level 2