Vera O. Email & Phone Number

Toronto, Ontario, Canada

▪Facilitated communication between individuals with limited English language skills and representatives from various industries, including Mental Health, Medical, Insurance, Financial, Law Enforcement, and others, often in emergency or challenging situations. ▪Handled telephone calls and accurately interpreted conversations, ensuring the intended message was effectively conveyed to both parties. ▪Demonstrated strong communication skills by adapting to different accents, dialects, and cultural nuances for precise interpretation. ▪Utilized excellent listening skills to interpret spoken language in real-time, maintaining focus and concentration. ▪Adhered to strict ethical standards, maintaining confidentiality and impartiality at all times. ▪Displayed sensitivity to cultural differences and navigated potentially sensitive or emotional conversations with professionalism.

Etobicoke, Ontario, Canada

▪Provided comprehensive administrative support to ensure efficient office operations, including preparing month-end reports, offering reconciliation support, processing credit reversals and tax adjustments, and performing general office duties as required.▪Demonstrated strong attention to detail and organizational skills by preparing accurate and timely month-end reports using spreadsheet data.▪Ensured financial records were accurate and up-to-date by providing reconciliation support, comparing financial records, and investigating discrepancies.▪Processed credit reversals and tax adjustments with high accuracy and attention to detail, ensuring compliance with accounting principles and regulations.▪Delivered excellent customer service by effectively communicating with customers via phone and email, addressing inquiries and concerns promptly.▪Contributed to the overall efficiency and effectiveness of office operations through the performance of general office duties as needed.

Toronto, Ontario, Canada

•Successfully managed all aspects of operations at the Union Station branch, including customer service, ticket sales, and achieving sales targets.•Provided consistent motivation and reassurance to nervous and stressed clients over several months, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction through in-person, phone, email, and social media interactions.•Collaborated effectively with teams across various locations and provinces to ensure consistent operations and service standards. Maintained strong relationships with bus drivers, providing necessary support and resources to enhance their performance.•Prepared and presented monthly reports on sales performance, customer feedback, and other key metrics, offering valuable insights for strategic decision-making. Achieved or surpassed sales goals by developing and implementing effective sales strategies.

Master Of Arts - Ma, Counseling Psychology

Bachelor Of Arts - Ba, Psychology

Graduated with Distinction of Dean’s Honours Roll

Psychological Counselling & Guidance