Vera Oliveira Santos Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Lisbon Area, Portugal

With this role, I took the natural career step in combining strategy and innovation competencies and experience with efficient digital transformation approaches (focus on Power BI and Artificial Intelligence) for data driven companies. We called it Analytics for Innovation. By using an effective analysis of the customer and team experience needed, I am developing, generically, the following activities:- Develop design thinking assessments and work together with clients to… Show more With this role, I took the natural career step in combining strategy and innovation competencies and experience with efficient digital transformation approaches (focus on Power BI and Artificial Intelligence) for data driven companies. We called it Analytics for Innovation. By using an effective analysis of the customer and team experience needed, I am developing, generically, the following activities:- Develop design thinking assessments and work together with clients to discover new ways to monetize data and tell the right story to the market- Determine, develop and deliver innovative strategies and tools to target new and current clients.- Perform client interviews on analysis and interpretation of data.- Develop solutions for complex client situations to ensure meeting of goals and objectives and deliver results on time.- Render quality control for engagement team’s work.- Initiate and center team efforts to gather, analyze and interpret data and formulate recommendations and conclusions.- Ensure resources leverage by coordinating with staff scheduling and project planning.- Engage in practice management such as tools, methodologies, people development and proposals.- Report on final client status and present to engagement staff to demonstrate factual material command.- Expand and identify current and new business projects by strengthening client relationships.- Develop and review staff performance such as mentoring and recruiting staff.- Communicate with all client management levels.- Measure project progress, client benefits and budget expectations through proprietary tracking tools. Show less

Lisbon Area, Portugal

Executive responsibilities in the organization for:- Creating and “fight” for the internal adoption of processes, incentives and metrics that encourage radical ideas that results into new opportunities and business areas;- Supporting the creation of conditions for the evolution of processes, human resources and markets concerning external stimulus (customer experience and market trends) and internal stimulus (human capital, curiosity and need for evolution)

Lisbon

- Creation and development of the new Innovation Management Business Unit and accountable for increasing the company's profitability in consulting and training- Developing of human centered design processes for corporate innovation (user/customer experience), hospitals (patient centricity) and for employee experience - Strategic development and restructuring of corporate business units based on competitive intelligence, market surveys, ideation and co-creation with multiple… Show more - Creation and development of the new Innovation Management Business Unit and accountable for increasing the company's profitability in consulting and training- Developing of human centered design processes for corporate innovation (user/customer experience), hospitals (patient centricity) and for employee experience - Strategic development and restructuring of corporate business units based on competitive intelligence, market surveys, ideation and co-creation with multiple stakeholders- Agile project implementation for Digital Transformation and Lean operations in several companies according with the needs and desired experience of customers/users (Cx e Ux)- Focus group and co-creation workshops facilitation for clients from different industries (Bank, Retail, Healthcare, Tourism, Public Administration, Tourism/Hospitality, Telcos)- Specialized Trainer in Design Thinking/Design Sprints, Customer Experience, Creative Problem Solving and Strategic thinking- Development of Sustainable Development Goals (SDG) Strategies for Portuguese municipalities and companies- Technical coordinator of several industriy papers and studies- Guest Speaker in several conferences and jury member of innovation awards Show less

Manager in PwC’s Advisory practice for 5 years. I was the responsible for the Innovation Line of Services. Within this role, I was mainly responsible for developing several innovation projects, including strategic planning, processes improvements, change management and the definition, implementation monitoring and auditing of Innovation Management Systems. I was the project lead on various projects assessing the innovation and operational readiness for clients from different sectors.

Senior consultant in the sustainability services department of KPMG Advisory. In this role, I had mainly responsibilities in the sustainability area, which included the development of sustainability strategies, stakeholders engagement projects, development and assurance of sustainability reports, energy efficiency projects and environmental due diligences.

Project Manager in the environmental area, where I had mainly the following responsibilities: sustainability strategies for clients, development and implementation of Quality and Environmental Management Systems, development and implementation of Environmental Management Plans for construction sites and Environmental Impact Assessment Studies.

Executive Master, Management With Marketing Specialization

Strategy and Marketing

Msc, Environmental Management

Bsc (Licenciatura), Environmental Engineering