Vera Lee Email & Phone Number

New York, Ny, Us

United States

New York, Ny

New York, New York

New York

• Inform buyers and sellers on all aspects of the housing market as well as educate investors on investment properties for future returns • Assess and compose confidential documents, contracts and disclosures• Liaise with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates• Produce lists of properties that are compatible with buyers' needs and financial resources• Compile and organize Co-op board packages• Deduce competitive market prices by comparing similar properties that have recently sold, are in contract, or are still on the market• Elevate sales and rentals of properties through advertisements, open houses, and participation in multiple listing services• Orchestrate administrative office operations for my team; utilize skills in time management and organization; put together pitch packages, open house flyers, sign in sheets, setup appointments. Followed up with past, present, and future leads• Build, design, and manage the team website using WIX• Coach agents on rentals and assist with setting up appointments and showing• Utilize excellent negotiating skills as well as attention to detail and clients' needs to garner 100% customer satisfaction ratings

San Francisco, Ca

• Supported customers locally and globally in technical and application specific issues• Employed Active Directory and Exchange Management console to troubleshoot and solve issues• Deployed software remotely installations in LanDesk• Applied other remote tools to support remote agents such as LogMeIn, WebEx, and LanDesk• Maintained knowledge and supported multiple platforms including Macs, Windows, iPhones, Androids, Citrix, VMware, and network printers• Functioned as Subject Matter Expert (SME) for our VPN applications: RSA Secure ID and Defender Tokens, as well as served as SME for Interactive Client phone systems• Planned, directed and completed an enterprise-wide move from RSA SecureID VPN tokens to Dell Defender Tokens• Installed new processes for on-site asset management; helped maintain, upgrade, and dispose of assets, hardware and software, in more cost-efficient ways• Led an Office365 project to migrate On-Premises mailboxes to the Cloud• Performed troubleshooting of network configurations LAN, WAN, and wireless• Delivered on-call VIP support for all directors, VPs, executives, and higher• Contributed to many projects on behalf of the IT team while fulfilling day to day tasks; one project was the Knowledge-based clean-up project: edited, revised, and made new and relevant knowledge base entries while retiring old ones• Spoke for the IT Team when working on company-wide projects to ensure best execution processes

Redwood City, Ca

• Delivered first level technical support by phone and email for global end-users• Conducted troubleshooting of multiple platforms including Mac OS X, Windows 7, Windows XP, iOS devices, and Android, as well as assessed network configurations of LAN, WWAN, WLAN, and VPN• Installed, uninstalled, and troubleshot software applications • Utilized the Remedy ticketing system to take clear detailed troubleshooting steps and notes and escalated tickets to the proper group when necessary• Led follow up with customers and assignees of escalated tickets to ensure a satisfactory resolution for the customer• Collected and analyzed symptoms to identify causes of problems and to efficiently diagnose customer issues

San Francisco, Ca

• Aided cardholders with Visa Signature, Visa Infinite, and Visa Platinum accounts in travel, events, dining, and transportation inquiries• Advertised special cardholder event sales to increase card activity• Scheduled and confirmed domestic and international recreational, dining, and/or business activities for cardholders• Organized, filed and handled delicate and confidential information• Utilized judgment to assess individual customer needs while handling guest inquiries and responded promptly with accurate, relevant and thorough information• Delivered excellent customer service to ensure cardholders’ selection for primary card usage

San Francisco Bay Area

• Attended and assisted customers as well as managed the sales floor• Updated and applied accurate knowledge of all brands and merchandise • Greeted guests and provided exceptional customer service to ensure positive customer reviews• Identified and resolved issues in the store to assist supervisors • Oversaw marketing setups and implemented themes based on marketing team guidelines• Achieved business growth by doubling store sales goal for multiple quarters