Verity S. Email & Phone Number

London, England, United Kingdom

• Utilising agile methodologies to prioritise workloads and ensure delivery for technical teams• Fostering an inclusive and trusting atmosphere to empower colleagues• Liaising with stakeholders, managers and interdependent teams across multiple platforms tomanage risks, provide regular progress updates, and actively respond to queries• Building and maintaining spreadsheets and Jira projects for team initiatives• Creating documentation to encourage transparency, consistency… Show more • Utilising agile methodologies to prioritise workloads and ensure delivery for technical teams• Fostering an inclusive and trusting atmosphere to empower colleagues• Liaising with stakeholders, managers and interdependent teams across multiple platforms tomanage risks, provide regular progress updates, and actively respond to queries• Building and maintaining spreadsheets and Jira projects for team initiatives• Creating documentation to encourage transparency, consistency, and team efficiency• Implementing and piloting new business processes to improve technical Show less

Maidstone, England, United Kingdom

• Welcoming, briefing, debriefing, and running escape rooms for customers• Maintaining, constructing, and resetting escape rooms, requiring a keen eye for detail and• dynamic problem-solving with restrictive time constraints• Ensuring customer satisfaction in person and when responding to enquiries via email

London, England, United Kingdom

10 week summer internship - Responsible for the delivery of ML projects developed by a small team of ML scientist and developers. Ran scrum based ceremonies and interacted with inter-dependent teams and stakeholders. Initiated a company wide project to improve the managed and RCA completed on ML bugs. Investigated stakeholder happiness by creating and running survey which gave insight to improve our relationship with them.

• Providing excellent customer service whilst resolving complex queries and complaints• Maintaining a calm and rational disposition while handling emotive cases with sensitivity• Communicating with customers and colleagues via phone, email, social media, and face-to-face• Utilising CRM software, a range of bespoke internal applications, and a telephony system• Training and mentoring colleagues and apprentices in council services and technical processes• Assisting in the… Show more • Providing excellent customer service whilst resolving complex queries and complaints• Maintaining a calm and rational disposition while handling emotive cases with sensitivity• Communicating with customers and colleagues via phone, email, social media, and face-to-face• Utilising CRM software, a range of bespoke internal applications, and a telephony system• Training and mentoring colleagues and apprentices in council services and technical processes• Assisting in the creation and testing of online application forms to improve the efficiency ofservices provided to customers and modernise outdated internal processes• Received corporate award for “going the extra mile” out of 300 employees Show less

Maidstone, England, United Kingdom

Maidstone, England, United Kingdom

Kingston Upon Thames, United Kingdom

Retail assistant working on the tills, managing customer interactions, maintaining store organisation,store hygiene and stock management.

Rochester, United Kingdom

Part time work between university terms. Managed patient files, assisting with the transformation from analog to digital patient document management. Help with general administration work in the main reception also.

Chatham Dockyard

In character tour guide, assisting those with accessibility needs and running tours around the attraction. Part of the role required memorizing scripts and improvisation whilst remaining accurate and factual. Worked in the retail shop on site when not running tours.

Master Of Science - Ms, Computing And Information Systems, Distinction

Bachelor Of Arts - Ba, Drama And Applied Theatre, 2:1

A Levels, B-C

Gcse'S, A-C