Vernon Johnson Email & Phone Number

Hammersmith, England, United Kingdom

• Communicate with various departments to resolve complex disputes or key account issues.• Reduce outstanding balances with key contacts by managing a debt portfolio.• Correctly identify project codes to reconcile profile payment accounts through new billing and allocation of individual transactions.• Analyze outstanding debts within the portfolio and populate in each report detailed information about ongoing queries and actions taken to recover outstanding invoices.• Process refunds and commissions in accordance with procedures and relevant regulations, such as anti-money laundering.• Compile documentation for bad debt write-offs, including detailed information regarding the delinquency of the debt.• Assist the audit team with documents related to relevant projects.• Provide assistance to the cashier in a variety of cashier tasks.• Generating debtor reports on weekly basis and identifying bad debts.• Training and mentoring new employees.

London, England, United Kingdom

• Analyzed information, identified issues, and provided solutions.• Learned new skills and applied to daily tasks to improve efficiency and productivity.• Proved successful working within tight deadlines and fast-paced atmosphere.• On a weekly and monthly basis, generated various reports.• Provided training and guidance to new team members until they were fully prepared to assume responsibility.• Provided statements, invoices, and credit notes to clients in a timely and efficient manner.• Managing key accounts for Brazil and Western Europe.• Allocating payments received via bank transfer and other mode of payments. • Chasing Agent’s via email and telephone daily to reduce debt. • Dealing with Agent’s queries via email and telephone, liaising with other team members to resolve queries as required.• Working with agents and providing payment plans if required. • Processing payments via debit/credit card.• Raising credit and debit notes on Microsoft Dynamics GP as required.• Raising withdrawals on Microsoft Dynamics GP as required. • Downloading bank statements and registering towards required clients and creating a report of funds received for the internal team.• Corresponding with Agent’s before proceeding with legal.• Pulling debtor reports on weekly basis and identifying bad debts. • Preparing reports for senior management on a by weekly basis. • Working on software’s such as Microsoft Dynamics GP, Class, Salesforce, XLR Reporting, Microsoft Excel, Microsoft Outlook, and Financial Analyzer.

London, Greater London, United Kingdom

• Chasing customers via telephone, email and letters to resolve outstanding debts. • Dealing with customer queries via email and telephone.• Identifying customers problems and helping customers with a payment plan. • Raising invoices and forwarding to clients via post and email.• Processing payments via debit/credit card.• Allocating payments received via bank transfer and other mode of payments. • Raising credit notes. • Forwarding correspondence to clients before proceeding with legal.• Pulling aged debtor reports on a weekly basis. • Preparing reports for senior management on a weekly and monthly basis. • Liaising with other team members to resolve customers queries.

London, United Kingdom

• Working with schools to take care of their outstanding payments. • Sending invoices via email. • Calling and recovering the invoices. • Interact with clients on a timely manner.

Powai

• Worked as a Sr Recovery Specialist for American Express Legal Department. • Working closely with customers to help them resolve their financial situations. • Helping customers by understanding their financial situation and helping them with a feasible payment plan. • Working with Attorney’s and Debt Settlement Companies to resolve customer’s debt.• Informing customers about legal procedures.• Was a mentor to many, helped them to understand the process also helped them by taking a second voice and collecting to help them meet their goal.

• Excellent research skills.• Worked on Microsoft Excel and know to formula’s like VLOOKUP, PIVOT, CONCATENATE etc.• While working as a Sr Research Analyst, my key responsibilities where to research and built contacts on various IT firm, universities, counties, laboratories etc with the help of Linkedin, Jigsaw, ZoomInfo, Hoovers etc.• It was my responsibility to get the accurate contact information of Chief, VP, Director level and other decision makers of the company.• Contact information included their full name, designation, address, email, phone number.• Responsible for working on some projects handed over by clients like CISCO, HP, ORACLE etc• Worked mainly on US & CANADA projects however worked on special projects on regions like UK, China, Dubai etc.

Mumbai Area, India

• Worked with customers to resolve their old gym debt.• Understood customers situation and offered more time to the customer to take care of his/her debt.• Helped customers with better payment options.• Worked on gym collections such as Golds gym etc.

Mumbai Area, India

• Worked on accounts which had crossed the statute of limitation.• Worked on credit cards like Capital One, Citibank, etc.• Worked with Credit Counseling Services to help customer’s take care of their debt for an amount lesser than what they owe.• Understood customers’ needs and financial situation and helped them with an arrangement according to their income vs expenses.

Highersecondary School Certificate, Commerce

Secondary School Certificate