Vernon Johnson Email & Phone Number

Hammersmith, England, United Kingdom

• Communicate with various departments to resolve complex disputes or key account issues.
• Reduce outstanding balances with key contacts by managing a debt portfolio.
• Correctly identify project codes to reconcile profile payment accounts through new billing and allocation of individual transactions.
• Analyze outstanding debts within the portfolio and populate in each report detailed information about ongoing queries and actions taken to recover outstanding invoices.
• Process refunds and commissions in accordance with procedures and relevant regulations, such as anti-money laundering.
• Compile documentation for bad debt write-offs, including detailed information regarding the delinquency of the debt.

London, England, United Kingdom

• Analyzed information, identified issues, and provided solutions.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• On a weekly and monthly basis, generated various reports.
• Provided training and guidance to new team members until they were fully prepared to assume responsibility.
• Provided statements, invoices, and credit notes to clients in a timely and efficient manner.

London, Greater London, United Kingdom

• Chasing customers via telephone, email and letters to resolve outstanding debts.
• Dealing with customer queries via email and telephone.
• Identifying customers problems and helping customers with a payment plan.
• Raising invoices and forwarding to clients via post and email.
• Processing payments via debit/credit card.
• Allocating payments received via bank transfer and other mode of payments.

London, United Kingdom

• Working with schools to take care of their outstanding payments.
• Sending invoices via email.
• Calling and recovering the invoices.
• Interact with clients on a timely manner.

Powai

• Worked as a Sr Recovery Specialist for American Express Legal Department.
• Working closely with customers to help them resolve their financial situations.
• Helping customers by understanding their financial situation and helping them with a feasible payment plan.
• Working with Attorney’s and Debt Settlement Companies to resolve customer’s debt.
• Informing customers about legal procedures.
• Was a mentor to many, helped them to understand the process also helped them by taking a second voice and collecting to help them meet their goal.

• Excellent research skills.
• Worked on Microsoft Excel and know to formula’s like VLOOKUP, PIVOT, CONCATENATE etc.
• While working as a Sr Research Analyst, my key responsibilities where to research and built contacts on various IT firm, universities, counties, laboratories etc with the help of Linkedin, Jigsaw, ZoomInfo, Hoovers etc.
• It was my responsibility to get the accurate contact information of Chief, VP, Director level and other decision makers of the company.
• Contact information included their full name, designation, address, email, phone number.
• Responsible for working on some projects handed over by clients like CISCO, HP, ORACLE etc

Mumbai Area, India

• Worked with customers to resolve their old gym debt.
• Understood customers situation and offered more time to the customer to take care of his/her debt.
• Helped customers with better payment options.
• Worked on gym collections such as Golds gym etc.

Mumbai Area, India

• Worked on accounts which had crossed the statute of limitation.
• Worked on credit cards like Capital One, Citibank, etc.
• Worked with Credit Counseling Services to help customer’s take care of their debt for an amount lesser than what they owe.
• Understood customers’ needs and financial situation and helped them with an arrangement according to their income vs expenses.

Highersecondary School Certificate, Commerce

Secondary School Certificate