Veronica H. Email & Phone Number

The Woodlands, Texas, United States

• Investigate, monitor, and process debit card dispute claims throughout the entire dispute cycle in accordance with the department/network compliance requirements to ensure limited loss.
• Research credit card chargeback dispute claims by reviewing card transactions, account records and data provided by merchants/ third party vendors and customers to substantiate transaction validity and accuracy of.
• Manage work queue proactively analyzing transactional and dispute records/reports to identify trends (fraud and unauthorized) to approve or deny credits and reversals on chargeback request.

Houston, Texas, United States

• Manage and expedite queue for 75+ customer interactions per day, creating bookings, labels, scheduling pick-ups via email, web, and phone in a fast-paced challenging environment.
• Used interpersonal and rapport building skills while researching and providing forward thinking solutions for shipment issues, disputes, and claims until reached resolutions.
• Monitored, prioritized, and assigned incoming cases and emails to efficiently respond and assist with customer inquiries/issues to provide the highest level of support to accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs while providing solutions support for specialized networks and accounts utilizing various contact platforms.

Houston, Texas, United States

• Scanned, sorted, and distributed mail and packages for various zip codes and assigned routes.
• Loaded/unloaded mail trays, containers, parcels, and delivered to businesses and homes on route.
• Assisted with locating lost mail/packages and rerouting to correct destination.

Houston, Texas, United States

• Established long term customer relationships through prompt and courteous service while making pick-ups and deliveries on assigned routes.
• Managed logistic reports while exceeding weekly production, 100% Van Scans and safe driving.
• Assisted with scanning, sorting, labeling and recovery of lost packages and freight.

Houston, Texas, United States

• Performed early detection, prevention, and investigations on fraudulent/ suspicious transactions and accounts to minimize company losses.
• Managed phone and email inquiries for account closures and multiple inquiry types (AML, MSB, AAU, Kite, DSO, VERID, ASI16, NAS, FHL, Deposit Review and more).
• Met and exceeded call speed, accuracy and volume benchmarks on consistent basis while managing a high volume of inbound/outbound calls.
• Produced, filed, and submitted detailed fraud reports to appropriate Federal and State agencies.

Houston, Texas, United States

• Researched, reviewed, created, and printed reports for daily, monthly, and annual audits of vault, teller drawers and ATM’s while maintaining 100% accuracy.
• Consistently met sales goals while processing transactions in accordance with established policies and procedures and prevented losses resulting from fraud.
• Conducted analysis while participating in fraud investigations and risk management initiatives.

Houston, Texas, United States

• Issued, checked, and updated flight tickets, processed travel vouchers, and assisted with rebooking of flights, ticketing issues, and loss baggage complaints.
• Reviewed, corrected, printed, and delivered flight plans and itinerary procedures to airline pilot for proper boarding/deplaning.
• Utilized active listening and communication skills to address customer’s concerns and escalated unresolvable inquiries to management.

Realtor License, Real Estate

Psychology

The Chancellor’s List

High School Diploma, Business Economics

Activities and Societies: National Honors Society National Honor Roll Who's Who Amongst High School Students Student Council Culinary Arts.