Veronica Cavalheiro Email & Phone Number

Orlando, Florida Area

Dedicated Special Groups Lead Coordinator with 20+ years of extensive experience combining Contracting, Management, Sales, Operations and Customer Service expertise in the Wholesaler Tour Operator and DMC fields. SKILLS• Bilingual - Spanish Fluent / Portuguese conversational • Customer Service• Creative Problem Solving• Critical Thinking• Collaboration • Time Management• Leadership• International & Domestic Sales and Marketing• Ability to interact with culturally diverse environments• Coordination• Excellent organizational and communication skills• Determined, motivated• Decision Making• Teamwork• Relationship building • Negotiation• Excel – Word – Power Point - Outlook• Speed typing EXPERIENCESpecial Groups Coordinator 03/2004 - Current Meeting Point North America - Orlando, FLContracting and negotiation of Hotels (rooms, meeting space, AV, F&B, etc) for groups and series, attractions, transportation (air & land), tours, activities/team building, restaurants and tour guides for International groups.Maintain great relationship with suppliers to achieve the best rates and conditions. Provide training and orientation to new staff.Responsible for all aspects of Group Operations, quoting and creation of all types of groups custom itineraries (Leisure, Students, Corporate, Family Reunions, Incentives, Luxury).Selection of best suppliers for the groups and development of the logistics for each particular and unique itinerary with special attention to budget management.Customer assistance and identify operational challenges associated with the group and resolve service issues showing fast response and developing alternative solutions. Participate in customer site inspections and assistance with the sales process, as necessary.Invoicing, review suppliers’ bills for accuracy, approve payments and process suppliers’ prepayments. Responsible for monthly accounting and summaries to determine profit of the groups. Yearly projections.

Sanford, Fl

Groups Manager 12/2001 - 06/2003 HDN - Hotel Distribution Network - Sanford, FLDevelopment of the new groups department. • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.• Plan and develop programs and services according to customer requirements.• Train and supervise staff required. • Negotiate contracts with suppliers