Veronica D. Email & Phone Number

Highly motivated and seasoned professional with over 30 years experience in banking. Direct, control and administer the operations, audit functions, sales and servicing of 26 branches. Responsible for implementing an internal sales culture through informal and formal coaching to include ongoing customer service, sales and product knowledge training of staff. Ensures branch employees adhere to defined sales and customer service activities in addition to sound operational policies, procedures and security practices and superior customer service. Works closely with Senior Vice President of Retail Banking to support the overall goals and objectives of the company .Specialties: Demonstrated leadership proficiency in sales, customer service and operations. Strong financial management, including profit and loss management, customer and revenue growth, and loss prevention.