Veronica Gordon-Murphy, Mba Email & Phone Number

An accomplished process-driven Customer Insights Executive with versatile expertise in Customer Experience (CX), business strategy, and process optimization. Proven track record of executing successful strategic projects aligned with organizational objectives leveraging expertise in Voice of the Customer (VOC), Net Promoter Score (NPS), data analysis, CX insights activation, consulting, risk analysis, and change management. A collaborative team leader focused on building relationships and developing talent to produce highly effective teams, increasing productivity, and improving outcomes.I am a change agent with an unwavering commitment to add value by utilizing market research to develop innovative solutions that drive efficiency and automation within workplace processes ensuring pain points are addressed, improved, and aligned with business priorities.I am passionate about opportunities where I can work with highly motivated colleagues to implement innovative projects and create winning solutions.