Veronica Gordon-Murphy, Mba

Veronica Gordon-Murphy, Mba Email and Phone Number

Director of Customer Insights at Healthfirst | CX Optimization, Project Management, Process Automation, and Improvement | I Improve Customer Experience By Leveraging Data and People @ Healthfirst
new york, new york, united states
Veronica Gordon-Murphy, Mba's Location
Cypress, Texas, United States, United States
Veronica Gordon-Murphy, Mba's Contact Details

Veronica Gordon-Murphy, Mba work email

Veronica Gordon-Murphy, Mba personal email

n/a
About Veronica Gordon-Murphy, Mba

An accomplished process-driven Customer Insights Executive with versatile expertise in Customer Experience (CX), business strategy, and process optimization. Proven track record of executing successful strategic projects aligned with organizational objectives leveraging expertise in Voice of the Customer (VOC), Net Promoter Score (NPS), data analysis, CX insights activation, consulting, risk analysis, and change management. A collaborative team leader focused on building relationships and developing talent to produce highly effective teams, increasing productivity, and improving outcomes.I am a change agent with an unwavering commitment to add value by utilizing market research to develop innovative solutions that drive efficiency and automation within workplace processes ensuring pain points are addressed, improved, and aligned with business priorities.I am passionate about opportunities where I can work with highly motivated colleagues to implement innovative projects and create winning solutions.

Veronica Gordon-Murphy, Mba's Current Company Details
Healthfirst

Healthfirst

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Director of Customer Insights at Healthfirst | CX Optimization, Project Management, Process Automation, and Improvement | I Improve Customer Experience By Leveraging Data and People
new york, new york, united states
Website:
healthfirst.org
Employees:
1591
Veronica Gordon-Murphy, Mba Work Experience Details
  • Healthfirst
    Director Customer Insights, Marketing And Customer Experience
    Healthfirst Sep 2022 - Present
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  • Humana
    Associate Director
    Humana Oct 2019 - Oct 2022
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  • Humana
    Senior Consumer Experience Professional
    Humana Mar 2015 - Oct 2019
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  • Humana
    Operations Manager
    Humana Jul 2013 - Mar 2015
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  • The Vanguard Group
    Senior Risk Analyst
    The Vanguard Group Jun 2010 - May 2013
    Arizona, United States
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  • Vanguard
    Supervisor, Quality And Information Center
    Vanguard Jun 2008 - Jun 2010
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  • Vanguard
    Team Lead
    Vanguard Sep 2007 - Jun 2008
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  • Vanguard
    Quality Assurance Administrator, Institutional
    Vanguard Sep 2005 - Sep 2007
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  • Vanguard
    Specialized Client Relationship Administrator, Institutional
    Vanguard Aug 2003 - Sep 2005
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Veronica Gordon-Murphy, Mba Education Details

Frequently Asked Questions about Veronica Gordon-Murphy, Mba

What company does Veronica Gordon-Murphy, Mba work for?

Veronica Gordon-Murphy, Mba works for Healthfirst

What is Veronica Gordon-Murphy, Mba's role at the current company?

Veronica Gordon-Murphy, Mba's current role is Director of Customer Insights at Healthfirst | CX Optimization, Project Management, Process Automation, and Improvement | I Improve Customer Experience By Leveraging Data and People.

What is Veronica Gordon-Murphy, Mba's email address?

Veronica Gordon-Murphy, Mba's email address is vg****@****ana.com

What schools did Veronica Gordon-Murphy, Mba attend?

Veronica Gordon-Murphy, Mba attended University Of Phoenix, Arizona State University.

Who are Veronica Gordon-Murphy, Mba's colleagues?

Veronica Gordon-Murphy, Mba's colleagues are Eulis Aponte, Jedglen Sandoval, Rn Bsn, Jenna Mortka, James Sharkey, Courtney Daviau, Bella Li, Luis Silverio.

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