Jacky Chen Email & Phone Number

New York, United States

Compiled employee time, production, and payroll data from timesheets and record systems such as Verint, ICBM, Workday.Tracked all absenteeism via call outs and SharePoint requests.Reviewed all payroll documentation for accuracy and adjustments, validated timesheets, and reconciled all payroll discrepancies.Identified trends and conducted root cause analysis for payroll data.Conducted data entry, tracking and updating timecards, attendance, and auditing payroll and absenteeism reports.Audited reports daily using Excel with large data to ensure all payroll discrepancies were corrected prior to close of payroll in a timely manner.Collaborated with Human Resources and Leadership such as managers and directors to resolve discrepancies and inquiries submitted in a variety of channels.Trained and managed co-workers on reporting and policy processes.

United States

Managed large call volume both inbound and outbound within a timely manner. Assisted members of Healthfirst community with any issues and questions they had regarding their plan. Identified all member needs, provided detailed information and resolved simple and complex issues that members had. Routed members to the appropriate location to best support their needs in a timely manner. Assisted with special projects that were assigned to better the experience for members.

New York, Ny

Provided in-house computer repair and consulting for family, friends, and members of the community. Diagnosed and troubleshoot various performance issues in areas such as software, hardware, network, and printing.

Manhattan, New York

NYCHVS. Maspeth, Queens being regarded as one of the most difficult counties in Queens due to high participant refusal, our team ranked first in survey completion.

Queens, New York

Decennial Census

Manhattan, New York

Bachelor Of Applied Science - Basc, Applied Mathematics

Associate Of Science - As, Chemical Technology/Technician