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• Audit employee changes and assists in new hire process, including the transfer of data from offer to payroll portal, adding time off accruals, assigning employee IDs, and updating GTL annual amounts for exempt sales positions into the iSolved payroll system.• Assist in managing the Payroll ticketing system by responding to employees, managers, or HR in a timely and accurate manner.• Responsible for updating the Payroll Google Sheet with current new hire information, and verifying all new hires and their information has been entered correctly by HR.• Ensure new hires and work locations are set up for tax filing. Research if local taxes need to be set up. Accurately convey findings to the Payroll Manager for timely completion of paperwork.• Assists Payroll Manager when needed for additional projects and audits and serves as the back up in their absence.• Audit and process final pay manual checks in a timely and accurate manner. Use close attention to detail for terminated employees in a final pay state and follow all guidelines to submit final pay.• Responsible for submitting Time Card Reports to all managers for verification, and communicating with new and current hires when time punches are missing.• Import new hire hours, commissions, bonuses, and terminated final pay workups into iSolved payroll platform for processing.• Responsible for receiving and distributing payroll checks and handling payroll mail.• Maintains and promotes positive and professional working relationships with associates and management.• Supports additional payroll functions as needed.
Self-Employed
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Motivational Speaker, Entrepreneur, Author And Podcast Host,Self-EmployedCharlotte, Nc, Us
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Motivational Speaker, Entrepreneur, Author & Podcast Host,Self-Employed Jan 2013 - Present
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Motivational Speaker, Entrepreneur, Author & Podcast HostSelf-Employed Jan 2013 - Present
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Qa SpecialistEteam May 2023 - Aug 2023United StatesPrepared and implemented quality assurance policies and procedures to make sure regulations were followed. Performed routine inspections and quality tests for converted accounts. Identified and resolved workflow and production issues to mitigate risk -
Fraud Operation SpecialistWells Fargo Jun 2021 - Aug 2023Performed detailed analysis on online transactions that appear to have activity that would support suspicions of fraudulent activity, and provided documented evidence to support findings.Took precautionary measures on accounts and/or transactions to mitigate risk to clients and provided direction to all lines of businesses supported by Fraud Services.Communicated information on deposit fraud suspects to account relationship officers, corporate investigations, and area management.Documented daily review and analysis of suspect transactions, providing area management with reports recapping current efforts. Obtained and provided detailed documentary evidence to support confirmed fraud activity, using systems like Aclmize, Oat, Prevent, Customer Contact Management system where we filed claims, ILA,ACH, CCRS,CSTAR, DIPR, IRW, MARS, 01B, and more to complete an Investigation.Maintained ongoing communication with internal and external clients regarding associated account resolution, using policies and procedures are governed by federal or state laws, implemented as regulations. -
Human Resources Support SpecialistAlight Solutions Nov 2018 - Sep 2021 -
Sr Fraud SpecialistSynchrony Oct 2020 - Aug 2021Ballantyne, NcConducting extensive and confidential investigations of suspected fraud allegations.Interviewing individuals who may have information on particular fraud allegations.Running background checks, employee investigations, and asset searches on suspected perpetrators.Analyzing documentation, such as victim testimonies and financial records to determine if fraud occurred.Writing in-depth reports on your findings and presenting them to management.Liaising with victims of fraud, the police, and court officials when a civil or criminal case is opened.Testifying on fraud cases in civil or criminal proceedings. -
ConsultantRepublic Services Jul 2017 - May 2018Charlotte, North Carolina, United StatesResponds to inbound calls within the inside sales environment from residential and business customers inquiring about their existing service.Created customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process.Proactively promoted Republic Services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close.Provided sales support to existing customers wanting to make changes to their accounts.Performed sales retention by using sales tactics learned through the training and mentoring process.Was accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.Utilized excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers.Exemplified high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement. -
Provider Data SpecialistUnitedhealthcare Jun 2016 - Jul 2017United StatesDeveloped and maintained various reports and analyses to initiate database improvements. Reported and tracked provider calls and complaints, for the support, coordination, and production of paper directories, conducted audits and provided feedback to reduce errors and improve processes and performance. -
Healthcare Billing SpecialistLabcorp Dec 2014 - Jun 2016United StatesAnalyzed routine front-end billing issues, researched, translated, and updated demographic data to ensure prompt payment from customers. Addressed and resolved patient billing inquiries and account transactions quickly and efficiently. Performed posting of patients’ information while maintaining monthly production goals of 95% and better. Worked billing exceptions report in an electronic format by utilizing the system tools for resolution or phone calls to the customer for needed billing information and update accordingly. Identified trends and quickly provided feedback to management to prevent billing exceptions. -
Default SpecialistBank Of America Nov 2007 - Jan 2013United StatesReviewed loans for foreclosure referral and make referral recommendations to management. Worked with customers to resolve the delinquent status of their accounts to establish whether the delinquency is a short term or long-term problem and discusses payment arrangements and/or loss mitigation referral to resolve the delinquency,and informed the customer of potential legal actions and offer financial counseling options. Maintained any system coding necessary to identify alerts or special messages regarding delinquent accounts. Reviewed bank records and mortgage transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Evaluate payments being made on delinquent accounts and determine if payment is acceptable for posting. Worked with and maintained positive relations with borrowers, investors, outside vendors, realtors, bank associates, attorneys and others,to discuss sensitive personal financial circumstances.Cross-trained in other areas of the department.
Veronica Graves Skills
Veronica Graves Education Details
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Human Resources Management/Personnel Administration, General -
Superior School Of Real Estate
Frequently Asked Questions about Veronica Graves
What company does Veronica Graves work for?
Veronica Graves works for Self-Employed
What is Veronica Graves's role at the current company?
Veronica Graves's current role is Motivational Speaker, Entrepreneur, Author and Podcast Host,.
What is Veronica Graves's email address?
Veronica Graves's email address is la****@****ail.com
What is Veronica Graves's direct phone number?
Veronica Graves's direct phone number is +133688*****
What schools did Veronica Graves attend?
Veronica Graves attended Blue Ridge Community And Technical College, Central Piedmont Community College, Superior School Of Real Estate.
What skills is Veronica Graves known for?
Veronica Graves has skills like Comments, Sensitive Issues, Ibm, Quarter, Yahoo, Corporate Finance, Sales, End To End, Trust, Community, Cross Selling, Customer Satisfaction.
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