Veronica Hansen Email & Phone Number

Generate a lead pipeline for Brand Partnerships, Publisher Development, and Strategic Partnerships sales teamsCollaborate with Account Executives to ensure the successful hand-off of clientsMaintain clean record keeping of sales outreach and contacts in SalesForceCreate outreach campaigns to generate leads via email and LinkedIn messagingCold call using a dynamic script to effectively book meetings

United States

Engage with an average of 50+ customers daily, providing expert assistance in pet product selection, resulting in a 95% customer satisfaction rate.Proactively research and resolve complex customer issues, achieving an 85% first-contact resolution rate and reducing escalations by 30%.Utilize virtual collaboration tools such as Zoom and Slack to actively participate in cross-functional meetings, contributing to a 20% improvement ininterdepartmental communication and problem-solving.Exceed monthly sales targets by 20%, driving additional revenue and contributing to team success.Assist in training and onboarding new team members, ensuring their quick integration and proficiency in handling customer inquiries.Manage and organize client communications, maintaining accurate data entry for over 100 customer interactions per day, ensuring efficient follow-upsand streamlined communication flow.Demonstrate advanced proficiency in computer systems, navigating through databases and the internet.

Enhanced B2C engagement by 30% through strategic consumer insights, collaborating cross-functionally with sales and marketing teamsLeveraged product knowledge to optimize technical support, leading to a 25% increase in repeat customer sales and fostering long-term brand loyalty.Revitalized sales strategy, contributing to a 15% revenue growth, by recruiting, training, and supervising a diverse team of 100+ ambassadors.Executed nationwide marketing campaigns that amplified brand visibility, yielding a 40% rise in brand recognition and expanded market share.Orchestrated the launch of a new customer loyalty program, resulting in increase in customer retention and a 12% rise in average transaction value.Analyzed and presented monthly KPI reports to the executive team, showcasing campaign performance and providing data-driven recommendationsfor continuous improvement. Followed and improved customer service policies and practicesDirected a cross-functional team to redesign the company website, resulting in increase in website traffic and a 20% increase in online lead generation.Collaborated with external agencies to optimize media buying strategies, achieving a 15% reduction in advertising costs while maintaining or exceedingprevious campaign performance.

United States

• Collaborated with clients to provide consumer insights increasing overall B2C engagement, working closely with sales and marketing departments to create an effective brand success• Acted as a liaison between customers and internal operations, sales, and marketing teams• Provided expert knowledge of brand, merchandise, technical, and product support to increase repeat customer sales• Recruited, trained and managed multicultural team of over 100 ambassadors• Designed and launched nationwide marketing campaigns that increased brand and publicity awareness• Followed and improved customer service policies and practices

United States

Led a high-performance team, driving a 20% increase in store sales and achieving a 15% improvement in overall profitability within six months.Optimized inventory management processes, resulting in a 25% reduction in inventory holding costs while maintaining product availability at 95%.Analyzed consumer data and implemented targeted CRM strategies, leading to a 30% growth in repeat business and a 15% increase in averagetransaction value.Managed P&L with a focus on cost control and resource allocation, delivering a 12% reduction in operating expenses while maintaining a high standardof customer service.Recruited, trained, and guided a diverse team of 15 full and part-time employees, fostering a positive work environment that contributed to a 20%decrease in staff turnover.Implemented efficient scheduling procedures, optimizing staffing levels and reducing labor costs by 10% without compromising service quality.Streamlined written correspondence processes, reducing delivery times by 20% and enhancing communication with customers and suppliers.

United States

Oversaw and optimized grocery sales area, consistently achieving a 15% reduction in stockouts by implementing efficient stock ordering and replenishment strategies.Directed backroom operations, resulting in a 20% increase in inventory accuracy through regular audits and cycle counts.Maintained strict adherence to food safety guidelines, contributing to a 100% compliance rate during health and safety inspections.Streamlined stocking processes, leading to a 25% decrease in shelf restocking time and enhancing overall store appearance.Implemented a performance tracking system, resulting in a 30% improvement in staff productivity within the first quarter.Collaborated cross-functionally with the sales team, increasing monthly sales by 12% through effective product placement and promotional displays.Drove cost savings by identifying slow-moving items and negotiating favorable return terms, recovering 15% of inventory costs.Initiated and conducted regular training sessions on inventory management best practices, leading to a 20% reduction in mishandled products.Demonstrated strong leadership during peak periods, maintaining a 98% service level while handling a 30% surge in customer foot traffic

United States

Supported smooth office operations and streamlined agent activities by efficiently managing new MLS listings, organizing paperwork and transaction contracts, scheduling appointments, and handling administrative reception duties.Assisted transaction coordinators and real estate team members by providing contract support, ensuring timely filing of all paperwork and maintaining accuracy.Monitored and managed deadlines, sending necessary notices to relevant parties, resulting in improved overall transaction efficiency.Played a pivotal role in data management and reporting by compiling and disseminating comprehensive weekly/monthly reports.Collaborated with cross-functional teams, sharing key performance indicators and results to ensure alignment with company goals.Implemented an improved filing and documentation system, reducing document retrieval time by 20% and enhancing office-wide productivity.Trained and onboarded new employees, decreasing the learning curve by 25% and ensuring a seamless transition into their roles.Assumed responsibility for inventory management, optimizing office supplies and reducing costs by 15% through efficient procurement practices.