Veronica Jones Email and Phone Number

I’m happy to share that I have joined Property Redress Scheme

Actively looking for a new role, as of 22nd March 2024

My current role requires me to work with high accuracy and adapt to a fast pace of change, learning new skills keeping up to date on changes including Compliance of workers, Data Protection/GDPR and changes within the NHS that may impact on my day to day role.My role as a placement officer involves handling calls from Nursing & Midwifery staff from all levels in Hospitals/Wards at our partnered client trusts and from Bank workers requiring help and support, as well as receiving calls from 3rd party agencies. I deal with a variety of issues, ensuring a high standard of customer service & help to ensure all their queries are resolved on a first call resolution basis, and their expectations of this are met on a day to day operational basis. Ensuring that applications to join NHSP bank are handled effectively and efficiently with full compliance, full life-cycle from attraction to registration via validation, meeting or exceeding agreed KPI’s.I have also been seconded to work as part of our Client Relations Team for 9 weeks at our partner trust to support their administration team which included face to face customer service along with telephone enquiries with regards to compliance and right to work documentation. This required a high level of detail to ensure that all supporting paperwork was relevant and compliant – documentation includes right to work, DBS and personal detail verification. My knowledge and experience of NHSP systems and processes was pivotal to support the local team and those queries coming through the office. My knowledge and experience has also led to me being asked to help support and mentor other new members of staff while in the head office for training and provided online support on an ongoing basis, answering queries and helping with issues to new and existing members of staff and also other teams and departments while still maintaining internal customer service.

Following redundancy, I originally started working for the trust as a cleaner working in a sheltered housing scheme. I was responsible for cleaning the communal areas of the building and helping the manager with day to day tasks, I had a good rapport with the tenants and care workers and was able to support them where needed.I was promoted to Customer Service in April 2011.Meeting and greeting tenants, visitors and other service users to the building and assisting them with their queries or contacting appropriate person/department to attend and assist with query.Advising on repairs and assisting with raising repairs jobs for an engineer to attend the property and investigate need for such repairs to be carried out.Raising complaints regarding neighbourhood issues.Advising tenants on rent payments and arrears.Receiving cheques handed in by tenants for rent payment and recording them in a book.

Processing orders received by fax or telephone.Arranging collections if wrong tiles were sent out.Arranging refunds if tiles sent arrived damaged.Taking payments on card machine.Filing delivery notes.