Veronica K. Email & Phone Number

California, United States

Hayward, California, United States

Foster City, Ca

United States

Responsible for overseeing the day to day operations for the guest experience. Possess extensive experience in a full service hotel with duties including addressing special needs of IHG members, remedy all guest requests/issues while enhancing the overall service provided to our guests. A team player with superior guest relations, communication, organization and resolution ability. Responsible for multi tasking, motivating and supervising the Front Desk Team. Resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate Front Desk clerks. Review arrivals, noting special requests, blocking rooms as needed.Check in and out hotel guests in a confident, professional and friendly manner.Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.Follow established key control policy.Ensure proper credit policies are followed.Issue guest safety deposit boxes.

Stanford, Serramonte, Hillsdale, Stonestown

Co Manager 4 Bay Area Victoria Secret Stores

Redwood City

Schedule patients by phone and in person. Scheduling Coordinator for Orthopedic PhysiciansCoordinate and schedule appointment times for patients and medical practitioners.

General Studies

Medical Assisting

High School Diploma