• Partner with Relationship and Treasury Management officers to create new business accounts and onboard new clients. • Direct point of contact for clients and officers for assistance with ACH, Wires, Disputes, and account banking and maintenance needs.• Manage day to day Branch Operations including audits readiness, cash orders, transaction review, policy and procedure updates and implementation.

• Conducted business development and marketing activities. Led market in merchant services accounts and activations.• Developed and managed a high-performing team, earning scores that met and exceeded company goals. Led team huddles, held weekly one to one coaching sessions with employee for goal setting, planning and accountability discussions.• Provided Risk and Operations training; completed assessments for branch and additional market employees. Passed all risk and audit reviews with exceeding results.• Present Financial Education trainings to elementary, high school, and college students as well as adults and business owners.

• Managed high transaction branch with 12+ employees. Led the Bank How You Want Campaign, provided new ways for clients to do their banking via branch, mobile and ATM options.• Led market with 6-ATM office for express banking. Provided fast, convenient options for deposits, large cash withdrawals options multi-denomination availability.• Change-agent leader. Led training for Salesforce implementation and reporting.

Provided leadership to a team of sales and service professionals to meet/exceed sales/referral goals. Developed new business relationships while retaining and expanding existing client relationships.Identified eligible companies to participate in group banking programs and conducted company onsite events to establish new relationship banking clients.Provided daily, weekly and monthly coaching to the banking center staff to improve service to sales opportunities, customer experience, and account documentation process.

Provided daily education of the new Pitchfork debit card and Sun Devil account products and services to new students, parents, and faculty as the new Bank Partner for Arizona State University.Coached and trained new MidFirst Bank employees through the new student orientation process by providing talking points, hardware setup, Pitchfork card production and distribution.Partnered with VP of Group Banking to help with multiple ASU Faculty/Staff and Alumni presentations as well as monthly new hire orientations and onsite presentations to inform staff of special banking benefits.

Mentored and trained new banking center teams in preparation for new banking center openings to support establishing new market presence in Arizona.Accounted for satisfactory and exceeding audit ratings across multiple Arizona branches. Responsibilities included: managing critical operation metrics to minimize risk and loss, adhering to compliance standards for new account openings and ensuring staff was trained and followed policy and procedures.

Processed teller transactions. Completed compliance training and prepared for audit review. Successfully passed mystery shop service and sales reviews. Referred sales leads to bankers to strengthen customer relationships and bring growth to the company.