Expert in administrative support programs and computer systems such as Claims Processing and Management Software; executed set up functions, data entry, and information processingEvaluated 750 insurance claims weekly; built continuity and records managementPerformed recorded interviews and gathered information relevant to casework; ensured documentation compliance in accordance with regulations and directivesServed as organization point of contact and liaison with company and customer issues; ensured timely follow up on pending documents and reportsGathered/analyzed facts and evidence to determine settlement actions and solve problems; ensured timely submission of liability decisions to all parties involvedCertified coverage and payment amount for claims; drafted and coordinated statements of amount owed; budgeted medical claims/coverageExpertly communicated policies, procedures, and benefits to claimants and lateral agencies; maintained lateral relations with adjusters, lawyers, local PD, courthouse and supporting agenciesCoordinated automotive maintenance needs, rental request, and medical facility support

Oversaw records management and quality assurance; acted as Branch Commander’s advisor for professional dialogues regarding 16 districts supporting 136,000 populationCollected/consolidated statistical crime data; authored and published state-wide reports for internal and external agencies relating to over 12,500 inquiries monthlyManaged administrative support programs and systems using Microsoft Office, Powerpoint, and Excel programsDirected branch management oral communication and email distribution; drafted and coordinated written correspondence and memorandums ensuring accurate grammar, punctuation and formatCollected quarterly and monthly reports from 14 departments within the Administrative Branch; reviewed for accuracy/consistency and ensured timely submissionManaged detailed filing system of confidential and FOUO branch memoranda; implemented office filing and public release policies Assisted in strategic planning and resource management; coordinated School Resource Officer assignments across 35 locations, extra duty assignments, fleet maintenance and special eventsMonitored personnel training assignments, awards applications and civilian/military personnel action requests to include temporary leave due to military orders as per USERRADeveloped/managed strategic schedules and calendars; tracked workload for Branch CommanderOrchestrated on-site/off-site meetings and facilitated community partnerships; independently tracked and followed up on District and Branch commitmentsForecasted resource requirements and expedited acquisition of office supplies; prepared and monitored online procurement forms to include purchase orders and requisitionsPerformed other clerical and administrative work in support of the organization

Served as agencies primary source of information for 287 dispatchers and officersReviewed, maintained and codified criminal records, data and sensitive information for procedural compliance using automated data processing equipment and programs such as Records Management System Software and National/State Criminal Information Center ProgramsInstructed/trained record coding techniques for 75 law enforcement, support staff, and senior level staff; assisted in development of operating instructions and regulations for the Records/Warrants DepartmentObtained and maintained NCIC/VCIN certifications; updated and revised existing database to include local warrants, citations, and department reportsExecuted background checks and criminal history reports via Virginia and National Criminal Information networks for government agenciesDeveloped, maintained and updated a detailed filing system of records, files, existing quarterly/monthly reports/spreadsheets, policies and procedures to ensure effective office operationsCoordinated and organized resources in efficient and effective ways to meet goals; possessed good organizational and follow-up skills to prioritize and meet deadlinesDeveloped concrete action plans and problem solving techniques to establish efficient work flow

Served as primary point of contact for administrative support of legislative, law and research programsAuthored constituent correspondence regarding issues and legislation for CongressmanConducted extensive specialized research of policies and legislation related informationActioned customer service request and fielded legislative feedbackMonitored computer based programs, updated data and tracked over 500 constituent mail weeklyMaintained high level of knowledge of the Capitol history; led Capitol Tour Team for 50,000 visitorsAssisted with special projects, casework and social services

Provided direct assistance to Legislative Aid and LegislatorsGenerated and conveyed factual data on specific and trending issuesMonitored and reported on committee meetingsDrafted responses for over 125 constituent inquiries weeklyManaged Legislator calendar and appointments; coordinated and tracked office commitmentsPrepared and edited written reports on proposed legislationComposed press release and special project correspondence; oversaw proofreading and editing