Veronica Mena Email & Phone Number

Houston, Texas, Us

As a Lead Customer Success Specialist at BMC, I'm driven by a passion for customer advocacy and a commitment to helping clients achieve outstanding outcomes during their cloud transformation journey. I lead cross-functional teams, navigate complex projects and act as a trusted advisor, ensuring customers realize their goals every step of the way. Working with BMC's most strategic accounts, including those within the US Government, I engage with the entire BMC ecosystem to provide tailored solutions and dedicated support to meet our customer's unique needs. I believe in going above and beyond, readily taking on new responsibilities to help customers across the onboarding process and beyond. I'm also dedicated to empowering my peers and their customers by fostering a collaborative environment where knowledge is shared and challenges become opportunities. I thrive in fast-paced environments, consistently exceeding expectations and delivering exceptional results. I'm committed to streamlining operations, resolving challenges, and fostering collaboration across departments to achieve outstanding customer outcomes.

Houston, Texas, Us

BMC specialist role responsible for ensuring enterprise and strategic customer's launch BMC SaaS Solutions, adopt them into their organization, and quickly achieve the results they want. As a BMC senior specialist, I need to understand customer's main goals and needs ( overall picture), customer's actual picture and future state, I champion the capabilities of our products and know how specific BMC products can enable value in customer organizations today and in the future. It is an exciting customer facing role that puts me at the forefront of supporting our customers by ensuring a successful transition from purchase to the launch of BMC product portfolio.This role is a highly consultative role that does not perform the implementation or configuration of BMC solutions but is the overarching orchestrator of each customer’s onboarding journey, guiding customers to maximize the adoption of BMC products and reducing their time to value. In this role, I work closely with Sales, Project Managers, Partners, Support, R&D and the entire BMC ecosystem as well as external teams to provide a cohesive and well-coordinated onboarding experience. I educate and enable customers on best practices, helping to drive stronger and more engaged customer relationships through BMC products.Ultimately, the goal of the Senior Specialist is to ensure BMC customers achieve their stated business outcomes, realize value from their investments in BMC software and to fully adopt BMC products. In addition to this customer facing role, I also work internally on multiple initiative for improving BMC processes to ensure we deliver value and superior experience to our customers. As customer's advocate I deliver value with passion and persistence. Enabling my peers on the technical aspects of our role has also been one of my initiatives.

As a Sr. Customer Success Manager, I serve as the primary liaison between my customers and HPE, ensuring seamless service delivery and maximizing customer satisfaction. My key responsibilities include:• Managing contract-related activities such as SaaS delivery and renewals.• Building and maintaining effective communication and trust to foster long-term customer relationships.• Coordinating HPE resources, including system and process experts, to address customer needs.• Collaborating with HPE teams, such as SaaS sales, renewals, operations, technical solution consultants, and global support, to drive customer success.• Understanding HPE SaaS offerings and aligning them with customer goals for successful service delivery.• Mentoring customers using HPE best practices in project and service delivery management.• Acting as an escalation point for issues requiring SOC staff involvement or internal resolutions to ensure proper SaaS service delivery.• Coordinating with customers during required and periodic system maintenance.• Overseeing the customer onboarding process to set a strong foundation for success.• Ensuring service delivery aligns with all contractual terms and conditions.• Regularly reviewing SLAs and SLOs with customers to maintain transparency and accountability.Key Accomplishment:One of my most significant achievements during this time was collaborating with CONA to develop and execute a groundbreaking strategy for SAP GUI performance testing. This approach set new benchmarks in testing methodologies and contributed to breaking performance testing records. The primary goal was to ensure the customer achieved their objectives, no matter what it took to make it happen. Learn more in the article here.

Us

Responsible for designing, developing and executing Tuning sessions for computer software systems. I assisted with the design of Tuning sessions and online reporting, and developing the actual scripts required for the Tuning run, also I assisted in analyzing offline reports and troubleshooting software systems issues on our customers’ systems.

Performing various software engineering and testing duties. I worked on software testing projects with different companies including, IBM-Mexico, IBM-Canada, Credit Acceptance Corporation and others. utilizing Mercury Tools (LoadRunner, WinRunner, and TestDirector) to perform quality assurance stress testing in various applications and platforms

Doing performance and functional testing for companies like Delta Airlines, Citibank, Blue light, CSC, Capital One and IBM (Germany) . Mostly assigned to long term projects. Some of my responsibilities are described below:- Test planning using TestDirector. - Loadrunner NT , Web, SAP developing automated test scripts .- Performance testing and analysis using LoadRunner- Loadrunner & Winrunner instructor, training people in manual and automated tests. - Functional testing using WinRunner

As part of Quality Assurance Department and certified in LoadRunner like Product Specialist Load & Product Instructor, applying stress test in different applications and platforms like DB, web, winsocket, and SAP. Also doing tests of functionality under multimedia and web applications. These tests must be realized under quality system ISO-9000. From July 1998 to January 1999 project leader of a system that was developed in CORBA and it was developed by Gedas Berlin by tested by gedas NorthAmerica.As Consultant in VW-Germany testing an application developed in DCOM.As Consultant and Instructor in Gedas-Berlin, teaching LR testing tool and testing an application developed in Java using HTTP protocol.As Consultant and Instructor in VW- Financial Services- Germany, teaching Quick Test Load Testing. The system under test was a new SAP module for VWFS.

Specialty In Manufacturing Systems

Bachelor’S Degree, B.S. Computer Science