Veronica Ojeda Email and Phone Number

• Provides reliable and responsive customer service • Knowledge in a wide range of raw steel, ranging from Cold Roll, Hot Roll, Hot Rolled Pickle and Oil, and Galvanized steel products that conform to ASTM A513, ASTM A500 B/C and ASTM A1085 specifications• Provides quotes to customers on our large inventory of sizes in standard stock lengths as well as value added services on cut to length products, end finishing on cut to length products including outside/inside diameter chamfering as well as brush deburr, in-line coating, and laser cutting capabilities for manufactures in the following industries, Farm & Agriculture, Solar, Exercise Equipment, Racking, Fencing, Construction, Automotive and Furniture • Arrange pre-paid freight for customers, and follow through with ETA’s up until delivery on Domestic shipments as well as providing customs documentation including commercial invoices, NAFTA/USMCA, mill test reports and packing lists for shipments going into Canada and Mexico• Provides open order status reports to customers with mill run/production dates on all open purchase orders, as well as notifying them when their orders are produced and ready to ship• Work closely with production and quality control on all customer orders

Assistant to the CEO of Searing Industries

• Manage key/specialty accounts effectively • Absolute knowledge of all aspects of key accounts• Ability to investigate complex issues thoroughly and in a timely manner involving all levels of contacts (i.e. interdepartmentally, credit charges, allocation or customer service requests)• Knowledge of all supporting functions, such as creating a BOL, invoicing, vendor compliance, ticketing, etc.• Provides key account status daily and promptly, via requested reporting• Provides accurate documentation of key account activity, when requested• Excellent business communication (both written and verbal)• Ability to react quickly to new requests (prompt and thorough responses)• Excellent proactive follow through• Exceeds productivity levels, as set by myself and my manager• Sets high standards for co-workers (acts as a role model through example)• Maintains and enhances existing customer relationships• Provides proactive ideas for the betterment of the customer and internal processes• Flexibility to change (supporting attitude to new processes)• Applies professional etiquette and communication• Attends meetings when needed (i.e. safety topics, developing new processes, feedback and/or discussions between departments)• Assists in the training of new employees as needed• Tests processes prior to final implementation • Assists with departmental and company needs, when necessary• Creates shipping documents• Monitors daily orders to be shipped• Obtains routing carrier information on a daily basis• Coordinates shipment priorities• Invoicing, bill of lading orders• Ability to handle high volume calls• Research customer requests• Generate labels for assigned customers• Log in and assist drivers as needed• Maintain Vendor compliance requirements• Compose reports/memos• Research/monitor/maintain all customer orders/requests with accuracy• Assist other departments with compliance customer issues

• Answering high volume calls• Worked the sales floor / Customer Service• Stock room• Floor set-ups / Window Displays• Cash Wrap

• Worked in the shipping office assisting with drivers and dispatchers• Data entry• Printed bill of ladings