Veronica Ojeda Email and Phone Number

• Prepares, reviews, and maintains vehicle operator forms, records, and reports on vehicle operation, inspection, and dispatching activities. • Performs dispatching duties. Controls equipment and performs custodial duties. • Plans and schedules vehicle operations activities and transportation support requirements. • Designated and coordinated shuttle bus and mass transportation requirements, developed taxi zones or stands, planned and implemented convoy operations. • Maintained records and logs. Evaluated services. Used vehicle operations computerized systems. Compiled operating costs and maintained expense records. Controlled and safeguarded trip kit and packet supplies and equipment such as national credit cards, tickets, and fuel coupons. • Performed fleet management functions. Developed base vehicle priority buy program, priority recall list, and rotation plan. Performed general fleet and operations analyses. Manages vehicle control program. Administered driver qualification and licensing program. .• Coordinated manning requirements with manpower personnel.• Managed Air Force equipment management system program for vehicle fleet. Developed alternative sources of support for operational vehicle shortfalls. authorization and utilization program.

Manage Retail OperationsHire and Train StaffResolve Customer Service IssuesMaintain Stock LevelsDisplay and Merchandise ItemsManage Financial ObligationsE-commerce Management

Shipment Management:Utilize OLIVER bulk Planning functionality and review demand/flow recommendations and execute shipment tendering and carrier selections that meets customer service requirements at lowest possible cost.Manage and direct our external supply chain partners (suppliers, carriers, third party consolidators, draymen, etc) in order to execute all modes and supply chain partner day to-day performance; shipment issue resolution with internal Clients in order to meet inventory demand. Improve transit ensuring freight delays are recognized and resolved (from pick up, line-haul, loc/cfs dwell).Execute third party logistics optimization center cross-dock pool points (LOC/CFS facilities), meeting cycle time, visibility and service targets. Oversight of OLIVER systems use by LOC; ensuring proper optimized use of the planning and local shipment execution freight cost goals.Reporting, Analytics & Models:LOB and supply chain partner dashboards and scorecard reporting execution, analysis and distribution. Analyze and identify concerns in the areas of quality, cycle time, productivity and financial spend and participate in action planning and continuous improvement monitoring.Input, maintain and validate all OLIVER master data tables including partner master setup, rates, equipment, warehouse appointment scheduling constraints, locations, etc.Create and maintain models and tools to support client flow and spend management decisions including estimated landing factors, air freight estimating tools, manufacturer routing guides and transit tables.

• Manage operational activities of loads to ensure customer satisfaction• Help drive new account growth via prospecting, sourcing and account penetration • Ensure proper management and timely pickup and delivery of loads • Negotiate rates to maximize profit margin• Develop and maintain new relationships, both within the company and externally, Support existing accounts• Develop, establish and maintain relationships with carriers in the truckload marketplace• Identify, source and procure new carriers relationships• Establish internal relationships within Echo to expand your book of business• Manage carrier network to ensure proper levels of service• Utilize data driven resources to make informed buying decisions• Navigate Echo’s proprietary software to manage daily operational load management tasks

• Customer Service: IRA, Balance, CD, Travel, Spending limits, Credit Card Offers, Problem Solving• Preformed: balance transfers, account maintenance, fraud assistance • Financial advising: analyzing account patterns to find best products for clients • Maintained personal and team sales and goal metrics• Worked in inbound Contact Call Center, receiving up to 300 calls daily

• Overseeing/Managing guest services and transportation and up to 25 associates • Guest check-ins, reservations, and problem-solving• Organized meetings, coordinated events, and more • Managed owners’ accounts, made reservations, collected mortgage payments etc. • Assisted owner with all aspects of their ownership for more than 24 properties • Leadership and training for all Concierge, Bell Services and Transportation resort-wide• Oversight over the Front Office, and customer service measurements and improvement programs, email surveys and action plans, and new resort service initiatives