An adaptive, motivated professional working in the management space with a passion for Customer Success Direction serving as a Manager of Operations/Programs and Team Leadership. Personable, patient, and dedicated to problem solving makes for a productive contributor to all team projects inside and outside of the organization for which work is being done.Leadership is achieved through the idea that motivating others through optimistic and realistic goals, orients the team to genuinely achievable progress. That progress is built upon through carefully and sincerely practiced skills in observation, with attention to detail, and flexibility creating the environment for growth and learning. Creative and analytical, self-directed tasks are completed with efficiency and pride in a job that has been executed with projected milestones and achieved goals. Deep commitment to the intersection between people, culture, and team/operational management is the mode of everyday business. Customer Success Direction through current understanding of needs, profitable outcomes are geared toward better consequences and rewards while making business decisions. Impact is calculated not guessed, leading to an improved work environment and better client satisfaction. A team player, dedicated supervisor, and motivational leader guides the ship on any project, process and implementation of needs or desired work. I'm a high energy, independently motivated and positive individual who drives results, PERIOD!Full time or Remote Desired.EXPERTISE• Customer Success Management• Project | Process Management • Development | Implementation• Operations Optimization • Security Technology• People Management | Building Teams• Teamwork | Customer Service | Relations• Communications | Internal & External• Service Delivery Management• Budget Management• Employee Relations• Presentations Speaking | EventsSKILLS• Leadership• Sales | Financial & Security Needs | Design | Forecasting• Active Listening• Relationship Builder | External & Internal | Cross Departmental• Analytical | Critical Thinking• Organizational• Adaptability | Collaboration• Detail-oriented• Time Management• Multi-tasking• Problem | Conflict Resolution2 ACE Awards | Convergint awards for customer service and operations excellence 3 TCB Awards | Convergint awards for "taking care of business" a recognition of someone going above and beyond for a customer.• Grown an account from 2M to 8M of customer spend in under 2 years.• Presentations | Executive level | QBR’s Produce critical data for decision making.