Support sales in promoting the Enterprise Classification and Upwork Payroll Solutions to prospective clients. Collaborate with sales to launch new Enterprise clients and manage existing accounts, ensuring maximum client value. Lead meetings and presentations with vendors, clients, workers, and cross-functional partners. Develop and implement strategic and efficient processes in collaboration with team members. Manage document repository protocols to ensure proper documentation and compliance. Configure new client accounts in coordination with vendors, solutions, and integration teams. Lead presentations of international payroll quotes to clients and partners. Collaborate with marketing and legal teams to create and approve processes. Send personalized and professional communications to clients, freelancers, vendors, and partners. Serve as a liaison between employment vendors, Upwork, workers, and clients. Cultivate positive relationships with client champions, hiring managers, and workers to drive adoption and deliver business results. Ensure accountability for team metrics and company goals.

Make worker classification decisions for clients, utilizing comprehensive knowledge of local, state, federal, and global employment laws and policies. Support sales in promoting the Enterprise Classification and Upwork Payroll Solutions to prospective clients. Collaborate with sales to launch new Enterprise clients and manage existing accounts, ensuring maximum client value. Develop and implement strategic and efficient processes in collaboration with team members. Oversee compliance functions for assigned client accounts. Manage document repository protocols to ensure proper documentation and compliance. Configure new client accounts in coordination with vendors, solutions, and integration teams. Collaborate with marketing and legal teams to create and approve processes. Send personalized and professional communications to clients, freelancers, vendors, and partners. Cultivate positive relationships with client champions, hiring managers, and workers to drive adoption and deliver business results.

Processed new hire onboardings and contract renewals for all strategic clients, managed multiple large projects, and designed tracking spreadsheets. Communicated with various departments and payroll providers. Managed and led the Coordinator team - set weekly expectations, project deadlines, trainings, and overall team goals. Improved various outdated processes to enhance team efficiency. Collected necessary documentation, conducted contract audits, and coordinated background checks.

Managed all administrative responsibilities required by law for multiple Police and Fire pension fund clients across Illinois. Provide qualified, experienced professional support to perform all administrative duties timely and efficiently, and in compliance with the Illinois Statutes and Administrative Code. Prepare agendas, board packets, meeting minutes, trustee elections, trustee training and conference registration, active member files, affidavits of eligibility, record keeping of important pension fund documents, and more to lessen the work load for the client. Assisted the accounts payable department with processing invoices during monthly payroll cycle.

Manage all mailroom operations for a 250+ organization. Main support system for all departments throughout the office. Design multiple excel spreadsheets to showcase office inventory and spending as a guide in regulating monthly purchase orders and overall budget plans. Process and mail out monthly payroll checks to all individuals.