Supports the Reimbursement team by identifying and correcting claims submission and payment errors. Responsible for the accurate and timely follow up of unpaid claims, by assigned payer and defined aging criteria to meet or exceed collections targets and minimize write-offs. Ensures proper reimbursement is received according to payer contracts and fee schedules, correcting billing issues, and billing secondary claims.

Managed corporate complex business clients during their online banking systems conversion. Provided outstanding, white glove customer service to each of the top tier clients and their authorized users. Delivered virtual classroom training sessions for clients transitioning to new online banking platform. Followed service level agreements and timeline for acquisition.

Assisted business clients with Treasury Services troubleshooting and maintenance. Added accounts to online banking, assisted with soft token setup for two-step verification process, verified users and signers permissions. Assisted with ACH, Positive Pay and Wire file uploads. Provided white glove service while complying with phone queue service expectations.

Onboarding Team established to provide consistent account opening procedures to comply with Quality Control verifications. Devised checklists for new account opening and each Treasury Service offered to comply with Federal regulations. Assisted new commercial clients with implementation of Treasury Services.

Established new policies & procedures for new Commercial Account products. Created new workflows for team to maintain acceptable service level agreements timeframes. Hired & trained new Onboarding Specialists to assist Commercial clients with new account opening and Treasury training while following Federal regulations. Prepped weekly meeting content based on front line feedback to ensure consistency with each client onboarding.

Onboarding Team established to provide consistent account opening procedures to comply with Quality Control verifications. Devised checklists for new account opening and each Treasury Service offered to comply with Federal regulations. Assisted new commercial clients with implementation of Treasury Services.

Opened accounts for large commercial clients while completing their New Account Documentation package. Answered client calls in phone queue to assist with trouble shooting of Treasury Services and account questions. Assisted clients with Fiserv online banking troubleshooting and product upgrades.

Assisted IRA clients with annual contributions and distributions. Prepared annual IRA tax documents and review for accuracy. Opened beneficiary retirements accounts and accurately completed documentation. Assisted branches with accurately completing required distribution and contribution forms electronically. Participated in scanning all IRA clients documents into an online storage program.

Established new customer accounts including checking, savings, lines of credit and loans. Educated customers on the variety of loan products and credit options available. Delivered prompt, accurate and excellent customer service while adhering to all security and audit procedures. Actively monitored and oversaw the training for all new teller employees. Assisted clients with using Jack Henry systems.