Customer Success Manager
Current
Apr 2022 - Present
Who is Veronica W.? Overview
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Quick answer
Veronica W. is listed as Customer Success Manager at TeamSnap at TeamSnap, based in Katy, Texas, United States. AeroLeads shows a matched LinkedIn profile for Veronica W..
Veronica W. previously worked as Customer Success Manager at Teamsnap and Customer Success Specialist at Teamsnap. Veronica W. holds Bachelor Of Science - Bs, Business Administration And Economics, With A Minor In Management from University Of The Ozarks.
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TeamSnap
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Profile bio
About Veronica W.
Highly motivated, driven and detail oriented customer advocate, with 10 plus years of experience in dynamic software environments. Specializing in successful software implementation and onboarding, growth, and customer retention, with a passion for building long-term partnerships and leading high profile expansions. Forward thinking and avid planner, driven to provide high-standard results to enhance company efficiency and customer loyalty.Customer Success | Software ImplementationProven ability in customer growth and maintenance, project guidance and customer satisfaction in dynamic environments, with an intuitive perspective and creative blend of service delivery and computer program-savvy. Forward thinking team-player with keen organization and planning skills, driven to optimize company efficiency and persevere towards strong, long-lasting customer relations.CORE COMPETENCIES: Account ManagementRenewalsCustomer ExperienceOnboardingCustomer SuccessProactiveDetail OrientedEmpatheticTechnical KnowledgeCommunication Skills Organization & PlanningTime ManagementTOP ACHIEVEMENTS:• Highly requested previously implemented large account, due to a deep commitment in fulfilling customer’s needs and prioritizing for success.• Achieved over 85% utilization of new software by tending personalized customer needs.• Oversee the customer lifecycle, to ensure a 9.0+ NPS level with our software products and service.• Identifying new business opportunities and achieving enterprise growth, exceeding sales quota goals by 150% every quarter.
Listed skills include Leadership, Customer Experience, Partner And Customer Relationships, Technical Resource Management, and 47 others.
Current workplace
Veronica W.'s current company
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8 roles
Veronica W. work experience
A career timeline built from the work history available for this profile.
Customer Success Specialist
Jul 2021 - Apr 2022
Customer Success
- Established long-lasting relationships with over 1500 high-profile new and existing customers, to enhance company trust and increase product growth.
- Lead over 50 first-year customer success projects per year and perform ongoing business reviews for High Touch and Key Touch customers, to achieve software usage increase goals.
- Investigate and manage internal projects to solve customers’ long-standing and complex issues and provide additional solutions to increase ARR.
- Oversee the customer lifecycle, to ensure a 9.0+ NPS level with our software products and service.
- Help organize and structure the Customer Success team as an original member with a 3000+ customer database and over 1.5M in monthly renewals.
May 2018 - Jul 2021
Software Implementation Specialist
Reynolds & Reynolds
- Specialized in implementing and administering business-wide software packages and new product management.
- Effectively developed innovative software training techniques and material for ease of learning and smooth transitions for customers and co-workers.
- Highly requested by large accounts due to a deep commitment in fulfilling customer’s needs and prioritizing for successful installations.
- Achieved over 85% utilization new software by tending personalized requests amicably.
Apr 2013 - Aug 2017
Customer Experience Coordinator
- Supervised 20+ sales associates and tended distinct customer’s needs.
- Supported business start-up and increased efficiency for timely customer delivery, policy and procedure implementation.
- Established enhanced communication means between employee-supervisor, overturning negative morale within the department.
- Doubled reward program and financial product membership.
Aug 2012 - Apr 2013
Sales Administrator - Usa, Mexico & Canada
- In charge of the rewards program for the airline in the North American region.
- Doubled the financial products´ market, generated new partnerships and increased sales by 20% per year.
- Managed bilingual promotional communication and new product introduction, steadily increasing customer loyalty.
- Implemented incentive programs for 50+ international agents, increasing program membership.
Jun 2010 - Jun 2012
Recruitment Office Assistant
- Performed high level clerical duties and provided extensive administration support for the University's main campus.
- Handled sensitive information and processed campus applications.
- Improved the level of efficiency for the application process within the main recruitment office.
Aug 2006 - Dec 2009
Executive Assistant / Customer Service Representative
Lactosa De Cv
- Resolved customer queries and complaints, provided high-end clerical support to the CEO.
- Enhanced the company's globalization project by serving as a direct executive meeting and document translator.
- Supported the company's renovation project through international purchasing of machinery, construction material, housewares and electronics from Europe, Latin America and the U.S.
Dec 2003 - Jan 2005
1 education record
Veronica W. education
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University Of The Ozarks
FAQ
Frequently asked questions about Veronica W.
Quick answers generated from the profile data available on this page.
What company does Veronica W. work for?
Veronica W. works for TeamSnap.
What is Veronica W.'s role at TeamSnap?
Veronica W. is listed as Customer Success Manager at TeamSnap at TeamSnap.
Where is Veronica W. based?
Veronica W. is based in Katy, Texas, United States while working with TeamSnap.
What companies has Veronica W. worked for?
Veronica W. has worked for Teamsnap, Hcss, Reynolds & Reynolds, The Tjx Companies, Inc., and Avianca.
How can I contact Veronica W.?
You can use AeroLeads to view verified contact signals for Veronica W. at TeamSnap, including work email, phone, and LinkedIn data when available.
What schools did Veronica W. attend?
Veronica W. holds Bachelor Of Science - Bs, Business Administration And Economics, With A Minor In Management from University Of The Ozarks.
What skills is Veronica W. known for?
Veronica W. is listed with skills including Leadership, Customer Experience, Partner And Customer Relationships, Technical Resource Management, Public Speaking, Renewals, Business Relationship Management, and Vendor.
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