Veronica Sanchez Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

• Fulfills a critical role driving the implementation, onboarding, and continued enhancement/support of enablement applications, products, and platforms for global sales & service teams.• Facilitates training sessions to build skills and awareness of the features and functionality of sales and service tools.• Serves as the architect of training materials that provide a resource for a global base of sales and service professionals. • Assumes a lead role as a key point of contact for… Show more • Fulfills a critical role driving the implementation, onboarding, and continued enhancement/support of enablement applications, products, and platforms for global sales & service teams.• Facilitates training sessions to build skills and awareness of the features and functionality of sales and service tools.• Serves as the architect of training materials that provide a resource for a global base of sales and service professionals. • Assumes a lead role as a key point of contact for high-level inquiries and escalated issues in relation to the portfolio of products, platforms and applications for our domestic and international sales and service team. • Partners with app developers and IT personnel to ensure the success of application, product & platform testing and deployment. • Hosted 4.5 times more virtual training sessions internationally than my 12 counterparts. • Delivers results across key metrics, including reducing application downtime from once a month to bi-annually, which increased application utilization globally from 30% to 85%. Show less

• Effectively managed as many as 25 direct reports supporting senior living communities.• Supervised and coached teams to ensure the consistent satisfaction of standards and goals for call handling and lead generation.• Transformed the performance of the team, improving from one agent surpassing monthly goals to all 22 agents meeting or exceeding targets through individual coaching and the introduction of a tracker to provide insight into Scheduled Visits, ove-Ins, Lead to Visit ratios… Show more • Effectively managed as many as 25 direct reports supporting senior living communities.• Supervised and coached teams to ensure the consistent satisfaction of standards and goals for call handling and lead generation.• Transformed the performance of the team, improving from one agent surpassing monthly goals to all 22 agents meeting or exceeding targets through individual coaching and the introduction of a tracker to provide insight into Scheduled Visits, ove-Ins, Lead to Visit ratios and Qualified Leads. • Increased CSAT scores for the team from 4.1 to 4.97. Introduced a series of improvements that lowered hold times from 2.5 minutes to 1.5 minutes • Fostered strong interpersonal relationships with the team and leveraged coaching to reduce absenteeism. Show less

• Executed an 18-month contract to oversee the training and performance of contact center agents working out of the United States, Europe, and the Philippines dedicated to selling BPO services, click funnel marketing, and abandoned cart sequences.• Implemented a new process of gathering information from clients on their goals, leading to higher satisfaction and a 235% profit growth in one month. • Cultivated an environment of engagement and support, positioning multiple employees to… Show more • Executed an 18-month contract to oversee the training and performance of contact center agents working out of the United States, Europe, and the Philippines dedicated to selling BPO services, click funnel marketing, and abandoned cart sequences.• Implemented a new process of gathering information from clients on their goals, leading to higher satisfaction and a 235% profit growth in one month. • Cultivated an environment of engagement and support, positioning multiple employees to advance into leadership roles. • Redesigned the training and on-boarding program, established KPIs, and facilitated training sessions to improve agent skills. Show less

Indio, Ca / Palm Desert, Ca

• Supervised up to 35 direct reports, building revenue by overseeing the sale of Spectrum services that included broadband connectivity, cable television, streaming services, mobile, and telephonic communications serving more than 32 million customers in 41 states. • Established training to build knowledge among the team of product specifications and advantages, competitor offerings, pricing and order entry. • Lead the team to rank first in Southern California (4800 sq mi territory) for… Show more • Supervised up to 35 direct reports, building revenue by overseeing the sale of Spectrum services that included broadband connectivity, cable television, streaming services, mobile, and telephonic communications serving more than 32 million customers in 41 states. • Established training to build knowledge among the team of product specifications and advantages, competitor offerings, pricing and order entry. • Lead the team to rank first in Southern California (4800 sq mi territory) for over 18 months in revenue growth and deals closed. • Developed and implemented sales objectives, strategies and internal promotional programs, ensured their execution and synchronization to cooperate goals. Show less