• Oversee the administrative aspects of the shipping and receiving of goods; prepare necessary documentation for shipping; verify inbound documents• Responsive and communicative with internal departments• Yard audits; daily reporting for Inbound and Outbound -SOD/EOD reporting• Customer returns: data entery • Responsible for ensuring carriers pick up on time• Continuous face to face customer service with transporters, vendors, and visitors• Work in a team environment: team back up; able to run Inbound and Outbound office; train new hires• Verify incoming loads of merchandise; departing trailers and verifying manifests generated for outgoing customer orders• Utilizing WES-OM, OI and Metabase o CI- Initiated new processes and practices and worksheets that are used daily

America Chung Nam, Inc. 3/13 – 5/1/2020Account Coordinator• Coordinate shipping for cargo containers and TL trailers of recyclable goods: cardboard, newspaper, magazines for major disposal plants: Waste Management, Republic Services, Kroger• Maintain relationship with buyers and suppliers on day to day activities, prioritize & handle issues; assist buyers• Manage logistics for movement of 1800+/- export and transloading loads per month; send work orders; planned future workload; dealt with logistical problems; track loads• Responsible for transmittal of shipping documents: packing lists and BOL’s• Manage PO fulfillment: PO entry, enter monthly contract pricing; push supplier to complete orders by PO expiration dates; reviewed pricing with buyers for accuracy• Create invoices for contract suppliers• Assist with A/P discrepancies: dry run charges, detention fees, shipping line fees: late doc fees• Able to ask the right questions and respond with accurate information with internal departments• Critical thinking to help suppliers needs with shipping issues in efficient timely matter• Team back up; able to run multiple desks when associate is outSupervisor / Lead 2019 – 5/1/2020• Directs associates; gave administrative support to manager• Enforce policies; supported the office with clerical duties• Guide and listened to associate’s needs; motivates associates to work efficiently• Train new hires in operations and protocols; assisted manager with monitoring manpower for key accounts • National Account Coordinator – part of strategic growth with value added services for Kroger