Veronica Sweeney Email and Phone Number

● Event & Programs Coordination: Facilitated execution and delivery of all CEC Regional and National events andchampionships for the 22-23 season which saw over 1300 athletes, sourced and hired over 60 contractor staff and over750 volunteer positions. Worked directly with series sponsors, host liaisons, volunteer coordinators and otherstakeholders to ensure all expectations were being exceeded● Safe sport & Committee leading: Lead multiple committees including the Competition committee, Routesettercommittee, Diversity inclusion committee and managed relationships with the Provincial sport organizations.Completed annual screening of all CEC contractors and reviewed screening policies and requirements in line with best

· Supports HR processes by assisting with data management and employee files· Assists with day to day operations of the HR functions and duties· Provide clerical and administrative support to CSM (and other managers as required)· Compile and update employee records (hard and soft copies)· Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations)· Coordinate HR projects (meetings, trainings, surveys)· Deal with employee requests regarding human resource issues, rules and regulations· Assist in payroll preparation by providing relevant data (absences, bonus, leaves)· Properly handle complaints and grievance procedures· Coordinate communication with candidates and schedule interviews· Conduct initial orientation to newly hired employees· Assist CSM to source candidates and update our software

Management and development • Created unique event offerings adapted to the Halifax market• Oversaw 20 staff and volunteers at events• Coordinated staff schedules for large events• Hosted events in 2019 that brought out more than 2000 people• Developed multiple very successful event formats to test in market• Created job postings, interviewed and hired new employees• Identified employees strengths and utilized them to achieve great resultsMarketing and Promotion• Developed and implemented marketing strategies to increase participation in events• Designed unique and customized promotional posters and event pages • Partnered with key players in the community to further grow events market and membership• Created relationships with community members for mutual gains

Training and Certification • Coordinates training logistics for multiple courses and events throughout the year, including a large annual conference. • Sources appropriate venues and vendors • Updates training manuals, handbooks, guides, and other resources• Ensures accurate information is placed in customer database and client files • Builds and maintains effective relationships with host companies and other clients • Plans and executes the yearly training schedule • Maintains yearly training calendar to keep track of the association's events• Answers questions from association members quickly and accurately• Mark exams and process certification paperwork.Marketing• Creates marketing emails for training courses, educational seminars, and other training related events • Oversees development of creatives for annual conference• Works with media partners and other organizations to market the annual conference• Communicates relevant information to specific groups within the association in a clear and concise manner• Creates and executes project marketing plans• Updates forms and other documents to ensure alignment with marketing directives

Bookkeeping and Finances• Prepare all cash registers on a day-to-day basis and ensure an accurate paper trail is recorded for reconciliation and auditing purposes• Handle paperwork for the Sales Audit team, discovering and correcting errors as needed• Record cash balances for end of day sales reports for accurate maintenance of financial data Sales and Customer Service• Encouraged sales through vast product knowledge leading to a company-wide increase of sales by 5% from 2013 to 2014• Collaborate with staff and participants to ensure the success of many large events ranging from 50 – 200 people• Resolve customers questions and concerns regarding returns and refunds by following proper company policies and procedures

Marketing and Communication• Earned Silver Level status for continuing high quality work and sales• Recorded sales figures and accurately stored and documented information daily for strategic business planningTeamwork and Managing• Organized and directed coworkers and volunteers to promote a positive customer experience and win customer loyalty• Ensured equipment was accounted for and working properly for coworkers to prevent delays and to meet time demands

• Managed the facility and ensured all opening and closing tasks were completed• Facilitated customers at the front desk and entered bookings into the computer

• Lead groups of 5 – 100 children and adults in safe rock climbing techniques and procedures• Encouraged healthy lifestyles and company growth by promoting special events and courses resulting in increased sales