Provides technical direction to engineering projects and services in an assigned area, from design to start-up. Ensure projects remain on-schedule, within determined budget, and meets measures of success and high-level achievements. Implementation of card add project for local network operations sites. Input data for project tracking and planning; communicate status and issues to all stakeholders.

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* Owned and managed all customer communications or escalations pertaining to new install orders. Managed all aspects of the conversion of sales to revenue for the companyensure customer satisfaction and revenue recognition. * Initiated and tracked the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests.* Owned and created service delivery and service management performance review presentations. Collected and interpreted service performance root cause analysis and corrective actions.

Responsible for all implementation activities as well as new sales, to include CPE products. Assigned base accounts for coverage and ensured Verizon Business installation intervals were met. Escalated issues that impede the timelines of delivery based on company standards. Act as liaison to the sales organization and attend customer meetings to address RFP or Project Management activities.

Sr. Coordinator-Tech Cust Svc (09/06 - 05/08)Overall accountability and leadership responsibilities associated with managing and supporting the Computer Sciences Corp. account. Included interfacing with the CSC customer, Verizon PMO, Sales, AM, Field & Network Operations, ILEC and vendors responsible for overal process from initial service/delivery request through work order completion.Supervisor - Internet Product Ordering Ctr 08/05-09/06(Center transitioned to due to merger)Managed a team of Sales Support Coordinators responsible for the provisioning of Verizon's Internet Product service orders. Responsibilities included establishing, evaluating, and improving departmental processes in order to obtain business unit goals. Considerable amounts of collaboration with internal and external departments as well as Sprint, Level 3 and Integralis.Specialist - Sales Support/Team Lead IPOC 09/01-08/05Oversee the processing of resale Internet related roducts to service roviders. Operated as SPOC for post sales, pre-provisioning through completion of Internet related products.Specialist - Sales Support/Team Lead DSOC 11/99- 09/01Supervised an order management team to ensure the clarity, pricing, feasibility, and thoroughness of orders processed. Utilized provisioning principles and network concepts to review, analyze, and privision circuits for ILEC and CLEC customers.Specialist-Ntwk Mgmt- DSOC 08/98-11/99Coordinated the processing of orders, i.e. Private Line Voice and Data, ISDN/PRI, T3's, and T1's through the issuance of ASR's and LSR's to GTELD vendors, LEC's and IXC's.