Experienced leader in collaborative business operations, adept at crafting clear and concise customer contracts (Statement of Work/SOW/WO) for Fortune 500, mid-market, higher education, and state/local government (SLED) clients. Proven track record in solving intricate business challenges through effective interpersonal communication, fostering unity among cross-functional teams to achieve shared objectives. Passionate about education, specializing in both customer and internal training to nurture technical and personal development.
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Sr. Manager Customer Success OperationsCloud Software Group Nov 2021 - Aug 2023Palo Alto, California, United StatesManaged Sales Operations team directly supporting Professional Services sales development. Maximized sales through clear, concise, customer-focused statements of work that minimized risk and optimized content for PaaS, SaaS, and traditional software implementations. -
Sr Manager, Financial OperationsCloud Software Group Feb 2021 - Nov 2021Palo Alto, California, United StatesMigrated SOWs from TIBCO’s acquisition of Information Builders (ibi), and negotiated updated contracts as needed. Coordinated sales, legal, financial, commercial, and business approval for new SOWs.
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Director Program Management OfficeIbi | Information Builders Feb 2018 - Feb 2021Detroit Metropolitan AreaSelected by executive management to revamp and revitalize the PMO. -
Education SpecialistInformation Builders Feb 2008 - Feb 2018Detroit Metropolitan AreaDeveloped and delivered technical classes for customers and consultants on developing effective and efficient applications using WebFOCUS, FOCUS, and EDA (Enterprise Data Access, precursor to iWay).
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North Central Region Operations ManagerInformation Builders Oct 1993 - Feb 2008Detroit Metropolitan AreaLed 25 Professional Services consultants across Detroit/Minneapolis/Chicago. Provided professional development, mentoring, and technical support. Supported business development efforts helping to answer RFP/RFIs and providing program management to regional customers.
Veronica Thomas Education Details
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Strategic Marketing And Management Information Systems -
Computer And Information Sciences, General
Frequently Asked Questions about Veronica Thomas
What is Veronica Thomas's role at the current company?
Veronica Thomas's current role is Sales Operations/Business Operations Leader.
What schools did Veronica Thomas attend?
Veronica Thomas attended Oakland University, Western Michigan University.
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Veronica Thomas
Charlotte, Nc -
Veronica Thomas
Student At University Of South Florida Muma College Of Business | Class Of '27 | Passionate About Learning & Pursuing Personal GrowthTampa, Fl -
3towson.edu, towson.edu, odu.edu -
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2shoals.com, mcclabel.com
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