Worked with management to plan and implement special events to boost customer numbers and profits.Engaged in small talk with patrons to build rapport and earn repeat business.Made product recommendations to customers based on preference, food pairings and special promotions.Multitasked to meet customer, business operations and server needs with minimal errors or delays.Upsold customers from shelf to premium brands to help boost sales.Designed and implemented new cocktails to drive customer interest and sales numbers.

Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.Assigned work tasks and activities, prepared schedules and managed staffing.Oversaw employee recruiting, hiring, performance management and discipline.Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.Helped plan and execute benefits, parties, and special events.

Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.Educated customers on special pricing opportunities and company offerings.Asked probing questions to determine service needs and accurately input information into electronic systems.Delivered service and support to each customer, paving way for future business opportunities.Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.Complete tasks and projects in an organized, timely fashion.Met and exceeded productivity targets by handling every interaction with top-notch customer service.