Veronica Evans Email & Phone Number

Cambridge, Ontario, Canada

Using SQL db and design skills to create fillable proprietary real estate forms.

Cambridge, Ontario, Canada

• Assisted clients via phone, chat and email regarding proprietary software challenges for TransactionDesk, Authentisign, zipForm, and the BrokerWolf LINK• Lead bootcamp sessions for both TransactionDesk and zipForm • Coach new TransactionDesk and zipForm reps as they learn on the job• Honed client rapport and skills in dealing with angry/frustrated clients • Used both Salesforce and JIRA to record client cases/challenges• Maintain CLARA, a specialized database to track for Real Estate Association membership entitlements/notes

Kitchener, Ontario, Canada

Belleville, Ontario

• Field, escalated and resolved client issues via telephone, e-mail, and in-person• Improved test scoring results/turnaround from one week to one hour• Assisted IT Director in performing and clarifying a Project Management role within the department• Track multi-task/multi-department building projects using MS Project

Kitchener, Ontario, Canada

• Assisted clients in the development and maintenance of their websites, allowing for improved communications with patients (http://www.drdh.org), and up-to-date information for food bank clients (http://stjosephsfoodbank.ca), and a 100-fold increase in sales. • Addressed client questions and offered creative solutions for purchases and marketing, including helping one client to make a number of sales through his website to clients outside of Ontario that would not normally have found their contact information.

Pembroke, Ontario

• Investigated on-site computer, peripheral and AV equipment to resolve reported issues • Created images for all lab and office computers and laptops• Implemented and maintained the "Laptop's for Students" initiative for the Business and Computer Programming courses• Maintained all inventory, software and image libraries• Arranged purchasing of new computer and peripheral equipment for on-site use• Made ITS office a friendly and helpful place for students and staff to go for technology assistance

Pembroke, Ontario

• Instructed adults in learning MS Excel.

Diploma, Information Technology

Upgrading my tech skills and getting industry certifications.

Computer Programming Diploma, Computer And Information Sciences And Support Services, 4.0

Programming in various languages (C++, HTML, Visual Basic), networking basics, hardware repair, Windows and Linux. I also worked.

Bachelor Of Arts (B.A.), Anthropology & Archaeology

CULTURAL ANTHROPOLOGY is: studying human culture especially with respect to social structure, language, law, politics, religion, magical.