Veronica Johnessee Email & Phone Number

Quantico, Virginia, United States

Okinawa, Japan

- Dropped unemployment rate for Soldiers leaving Torii Station from 50% upon arrival to less than 4% for FY22 Q3, FY22 Q4, & FY 23 Q1 through use of data analysis of unemployment applicants and communication with commands. - Defense Equal Opportunity Organizational Climate Survey (DEOCS) team, working with EEO and Command Team in order to find courses of action to improve the climate for all workforce.- Communication with IMCOM and HRC regarding program policies; monthly reporting for surveillance of TAP Contract. Developed partnerships with transition programs throughout the Pacific leading to the first Pacific all branch (USMC, MCCS; USN, & USAF) TAP call in November of 2022.- Regularly reviews work of contractors and staff to ensure compliance with inspections throughout the year. Site Security Manager, ID Cards / Deers / Rapids. - Joined forces with R2, Army Substance Abuse and Military Personnel to bolster Army TAP programming.- Provides guidance and advises for resolving conflicts to ensure the best services possible.- Collaborated with ACES (Army Continuing Education) in order to begin quarterly events in 2023 to advertise all DHR services.- Supervised staff of local national, civilian and contractor from both MPD and TAP.- Created the Healthier Workforce Initiative Program, beginning April 2023, with hopes of continuing to be a semi-annual event for the Garrison staff.Awards: Employee of the Quarter; FY21 Q2; Civilian Achievement Medal; September 2021; Coin Recipient, Secretary of Defense for Military Personnel & Readiness; February 2023

Torii Station, Japan

Provided full circle hiring services for the Garrison (installation unit). Used my skillset from my period of accounting work to build a budget for FY24 and FY25 that led to an increase of 250% of funds for the Directorate of Human Resources overall. Forged relationships with Air Force professional development trainers to offer the entire Garrison staff, both civilians and local nationals, regular professional development to increase leadership skills, communication skills, reduce stress and improve work / life balance for the unit. Alongside Resource Management and Public Works reviewed space utilization for various offices and created a plan to better utilize the space for each area allowing those that are customer front facing to have better space for their customer service needs. Worked with Public Works on contract design for the repair of the Education Services building and the re-fresh of the directorates areas.

Okinawa, Japan

Position was moved from subcontractor MSAG to prime contractor Serco.

Japan

Spearheaded the stand-up of the DOL VETS TAP workshops for MSAG in the Japan/Guam region, ensuring 90% of incumbents transferred to the new contract.Ensured that necessary hires were made and both new and incumbent facilitators completed training on new curriculum to ensure the delivery of all workshops ahead of other areas globally. Supervision and mentoring of up to 10 facilitators in the Japan/Guam area, ensuring both quality workshops and developing facilitator personal career goals and growth.Revised job description, reviewed resumes, interviewed and hired for the Japan/Guam area in order to recruit high caliber candidates and maintain the delivery of exceptional workshops deserving of the transitioning service members. Created exceptional relationships with designated government representatives leading to a dialogue that allows for transition managers to request additional classes, create & report on participant guide orders & delivery and assure all participant surveys are collected and reviewed. Alerted programs managers the need for overseas participant guides to be sent earlier than CONUS due to the wait postal mail to overseas, leading to 80% of assigned locations having the necessary participant guides for January workshops. Created printable sections of the participant guides for shortages of participant guides, allowing for tactile participants to actively participate and for a “take away” item from the workshop. Later implemented across the program for all facilitators during guide shortages. Facilitated workshops for service members in classrooms of up to 50 on vocational track, career exploration and planning, civilian and federal employment. Reviewed participant surveys to find areas of improvement in program delivery. Discussed reviews with facilitators to ensure understanding of deficits and ways to overcome and become more effective.Created work schedules to ensure coverage for workshops covering installations in Japan and Guam.

Us Military Posts In The Pacific

Delivered engaging and educational DOL workshops via the provided curriculum across 3 military branches and 5 bases on Okinawa Island, Japan for up to 50 participants.Continued regular education in human resources, hiring data and veteran research in order to best advise transitioning service members and their families. Sought out and kept record of updated vocational, apprentice, intern, fellowship and other opportunities that are seeking to hire veterans and spouses.Engaged regularly on LinkedIn and other networking platforms and events in order to identify and refer former students who may qualify for opportunities. Took additional time after hours to review resumes and cover letters when requested by service members and spouses in order to provide them with the best feedback possible. Fostered relationships with each branch transition specialist in order to assure proper “warm hand overs” are executed for those service members who are identified as needing additional resources. Created and maintained a list of additional military and/or veteran resources to provide to transitioning service members when the information is requested.

Okinawa, Japan

Developed strategic plan with input from company functions and board of supervisors in order to reverse the decline of the company. Brought the company from a sales loss of 16% in FY17 to a 14% increase in the first quarter of FY18 after implementing developed strategic plan.Analyzed past budgets and prepared annual budget of $500,000 with input from company functions, employees, prime volunteers and board of supervisors to align organizational plans.Created new training documents in order to ensure that all employees and volunteers were aware of policies, procedures and expectations and to begin educating on our culture of philanthropy.Created and implemented an intern program in order to reduce the loss of institutional and position knowledge during frequent turnover due to military moves.Onboarded and trained new employees and volunteers, volunteer training was scheduled quarterly, or more often when necessary.Corrected and then maintained regulatory compliance with the IRS and Marine Corps Private Organization office. Scheduled staff of 5 and upwards of 40 volunteers in order to ensure coverage for both shop hours and stockroom needs, resulting in a less burnout among the full-time employees. Created and maintained the shop calendar to include the scheduling of buy-trips, merchandise delivery, country openings and visiting merchants, both local and from abroad.

Norfolk, Virginia Area

- Identify and capitalize on employee strengths to encourage forward thinking and promote proactive culture.- Setup, maintenance and training for employees on all software and tech systems including emails, tablets, franchise software, etc.- Training of all employees for company and 2 sister companies in any current and new software programs implemented by CEO.- Advise and collaborate with management and CEO on methods to improve customer satisfaction. - Trained sales team on improving customer service calls and conflict resolution, resulting in an increase in customer ratings online.- Assisted in creation of job descriptions, identified functional needs and counseled employees as needed before advising CEO of potential for higher level counseling.- Established positive relationships with vendors to assist with company needs resulting contracts most often in company favor.

Virginia Beach, Va

- Improved employee service methods in order to reduce unemployment claim losses and properly document employee warnings/terminations.- Moved office to complete digital personnel files, resulting in better accountability and access of personnel paperwork between other locations and home office. - Created fillable PDF forms to establish the use of e-sign for employee intake, company data, and policy and procedure manuals.- Reorganized multi-state payroll in order to maintain a 98% direct deposit rate with employees, additionally system reduced both payroll time and human error.- Screened and conducted interviews for additional staff members.- Researched and negotiated past tax issues for PPT and sales in several states in order to ensure the lowest payment for penalties possible by the company.

Camp Lejeune, Nc

- Keep CO advised of family needs/concerns; work to improve family morale & welfare in and out of deployments- Multiple fundraisers; created, implemented and managed fundraisers for family readiness funds and birthday ball ceremony funds, raising thousands of dollars over 3 years- Worked cooperatively with other volunteers at FR meetings, brainstorming, overhauled weekly news and maintained quarterly newsletter

Greater Philadelphia Area

- Ambitious Realtor representing buyers and sellers, specializing in first time home buyers- Enterprising and knowledgeable created various new materials including fillable PDF office forms, seller presentation book (implemented into office standards) methodology to increase sales with 90 days of listing, and home buyer seminar presentation- Using poise and sense of humor began closing over a million in sales within second yearHome buyer sales specialist, relocation specialist, USAA/Military specialist, seller representative, advertising, marketing, Comparative Market Analysis, Home Buyer Seminars, CARTUS referral specialist.

Greater Philadelphia Area

- Flexible legal assistant supporting 1-3 partners at large firms- Performed without errors under stressful and tight deadlines in Corporate Law, Business Law, Family Law, Real Estate Law and Employment Law departments- Prepared all real estate sale, title, and deed documents- Ran specialized software to analyze employee survey data and present results to partners- Short travel to proctor surveys at clients’ offices

Master Of Education - Med, Organizational Performance Learning And Change

Certificate, Diversity, Equity And Inclusion In The Workplace

Bachelor Of Science, Organizational Leadership; Labor Studies & Employment Relations

V-Wise, Entrepreneurial And Small Business Operations

Veteran Women Igniting the Spirit of Entrepreneurship (V-WISE)

Education record

Certificate, Business Process Management

Use a systems thinking approach to solving business problems Utilize basic process mapping techniques to understand and analyze workflow.