Veronica L. Email & Phone Number

Singapore

- Delivers seamless travel experience by providing exceptional customer service to passengers from both economy and business class.- Performs safety and security-related duties in compliance to airline, Civil Aviation Authority Singapore (CAAS) and Federal Aviation Administration (FAA) standards.- Assists with special needs passengers.- Thrives at handling tasks with professionalism and efficiency in a highly volatile environment, henceyielding high customer satisfaction and achieving company’s business goals.- Received positive feedback from supervisors, inflight auditors, and passengers.

Singapore

Tampines Covid-19 Treatment Facility (CTF):- Involved in setting up the Covid-19 Treatment Facility (CTF) through supporting the logistic work by overseeing all furniture, fixtures, and supplies inventory.NurseFirst:- Planned and set-up the operation of Singapore’s first nurse-led telephone triage helpline service by drafting proposals and seeking approval at the board meeting, as well as, supporting in problem solving operational teething issues to ensure highest quality of the service.- Performed statistical analysis to monitor the receptiveness of the triage service and devised strategies with the publicity team to boost uptake of the service more than fourfold.- Prepared presentation materials and reported on clinical effectiveness of the service at monthly multi- disciplinary committee meetings.- Collaborated with partners within and outside of the hospital to outline programs that can better integrate the new service into the existing healthcare system.Urgent Care Centre at Kampung Admiralty:- Managed the day-to-day operation of Urgent Care Centre (UCC) at Kampung Admiralty, including overseeing 10 patient service associates, and facilities and feedback management.- Performed monthly audit on UCC’s service performance and patients’ profile and framed new plans with clinicians to enhance UCC’s clinical and operational capability. As such, reducing waiting time and enhancing the clinical capability of UCC.- Prepared presentation materials and reported on the service performance at monthly stakeholder meetings.Pre-Hospital:- Led the development of a hospital-wide FDR script in preparation for hospital go-live.- Engaged with different stakeholders to draft and refine over 10 pre-hospital operational workflows andpolicies papers.- Planned and facilitated monthly meetings with the multi-disciplinary committee members as thesecretariat.

Singapore

- Managed the operations of the Health Insights Singapore (hiSG) research project from planning to participants recruitment and engagement, to facilitate smooth operation of the project and adherence to the research protocol.- Successfully coordinated and rolled out several collaborations with different stakeholders with more than 200 registrants, exceeding targeted turnout rates.- Performed statistical analysis using Power BI, Python, and Microsoft Excel to increase participant engagement and enhancement of the research technology.- Streamlined the data cleaning process resulting in efficient testing of research hypotheses.

Singapore, Singapore

- Contributed to the writing of the NUS Saw Swee Hock School of Public Health (SSHSPH) Covid-19 Science Report on Containment Measures and Exit Strategies which collates relevant information on the novel virus for researchers, policymakers, and regional colleagues to better manage the pandemic.- Co-authored a literature review on “Mental Health of Elderly in Singapore: What can be done during times of uncertainty to improve the mental health of elderly in Singapore?”.- Trained in epidemiological measurement to evaluate effectual public health policies, and formulated proposals for scientifically backed designs, implementations, and monitoring methods.

Singapore

- Contributed to data collection, data entry work for a psychology qualitative research under the Psychology Assessment & Research Branch (PARB), ensuring accuracy of the data.- Regulated the administration of test instrument through effective communication and classroom management skills to improve fairness and reliability of results.