Veronica Pai Email & Phone Number

Bothell, Washington, United States

• Process and coordinate fulfillment of orders for North America and Global customers
• Investigate and resolve customer service issues related to orders, shipments and invoices.
• Collaborate with cross functional departments in order to provide accurate orders.
• Create and maintain customer information and support install database.
• Comply with established policies/procedures to conform to ISO requirements.
• Provide training and process improvement documentations.

Bothell, Washington, United States

• Coordinated, scheduled, and managed technology maximizer program that associated with over 16 million in annual revenue.
• Managing the delivery of Technology Maximizer contract for 500 Imaging Systems.
• Reducing End-to-End delivery process using project management and lean structure by 30%
• Collaborate with Philips leadership to monitor and ensure the successful program deployment
• Collaborate with sales and act as customer’s advocate to enable a positive customer experience

Bothell, Washington, United States

• Managed the product catalog for solutions business in Siebel, Apttus, and SAP that associated with 1B business.
• Collaborated with various departments to streamline business operations and maximize efficiency.
• Led teams to work collaboratively by fostering positive work culture to deliver exceptional customer experiences.

Bothell, Washington, United States

• Maintain the Point of Sale and Renewal service pricing data in Siebel CRM
• Create Monthly Report for Service Promotion, Service Price book, and RighFit Quote result
• Act as primary point of contact to the field regarding quote generation and pricing questions
• Manage relationships with Siebel help desk, Siebel modelers, and the Cleveland Training Center
• Collaborate with modality Siebel modelers to design Point of Sale pricing and Biomed Training models
• Design and implement new Siebel functionalities to accommodate RightFit Portfolio

Greater Seattle Area

• Kamino International Logistics is an award winning global logistics provider and freight forwarder. Kamino operate 27 facilities in major global markets. Combined with an extensive network of agent partners, Kamino.
• Coordinated, scheduled, and organized inventory logistics for distribution center
• Acted as primary point of contact to the field regarding quote generation, pricing issues and managing the relationship with customers
• Identified and resolved issues in receiving, quality control, and shipping
• Maintained SKU’s and product locations in the warehouse database system to support efficient warehouse processing while maximizing warehouse real estate
• Managed inventory of merchandise by maximizing space and producing accurate data

Surabaya Area, East Java, Indonesia

• Marwar Indah is an award winning floral decor warehouse and distributor. Serving over 2000 customers and distributors, Marwan Indah is the largest distributor of floral decoration in eastern Indonesia.
• Analyzed market data to set the best market price to increase profit margin (approximately $135,000 in annual sales).
• Implemented customer service improvement program, where collecting customer purchasing patterns and improving customer service, customer support, and ultimately sales
• Assisted in planning, procurement, and negotiation of new product line
• Analyzed and counseled the optimization of quality control and streamlining of resources in the supply chain
• Simulated logistical analysis to optimize supply chain and JIT arrival of merchandise

Phoenix, Arizona Area

• Matson’s transportation offerings span the globe from Shanghai to Savannah and encompass everything from providing a vital lifeline to the island economies of Hawaii, Guam and Micronesia to delivering a wide range of.
• Implemented automated billing system to reduce transaction time and minimize billing error
• Incorporated Matson Intermodal Logistics (MIL) technology (approximately $60 million in annual sales) to automate and streamline supply chain information via EDI, e-mail, or Internet
• Administered corrective actions for faulty billing and freight activities

Phoenix, Arizona Area

• Matson’s transportation offerings span the globe from Shanghai to Savannah and encompass everything from providing a vital lifeline to the island economies of Hawaii, Guam and Micronesia to delivering a wide range of.
• Adapted system policies to dynamic tariff regulations
• Managed tariff data system, including moderation, testing, and implementation

Bachelor Of Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management

Certificate In Chinese Mandarin Advanced Studies, Chinese Language And Literature

Certificate In Business Administration And Management