Veronica Paz Ballester Email & Phone Number

Winnipeg, Manitoba, Canadá

• Manage the hall Program of Trainees.• Liaise with project team e.g., attend project meetings, provide feedback and input into various aspects of the project and program when necessary.• Support recruitment, engagement, and social media and promotional activities.• Support completion of training program, practicum, and mentorships for all trainees throughcoordination.• Communicate with practitioners to build a community and to build excitement and engagementin the program and its possibilities.• Devise process for manage and collect all training program documents.• Provide administrative support on related training activities.• Coordinate training events and manage enrolments.• Maintain list of facilitators and workplaces in database, working with facilitators to supplycontent, collecting customized content from facilitators (deliverables) contract management,follow up with workplaces and facilitators for evaluation (as directed for evaluation).

Lima, Perú

Responsible for design and teach different soft skills development programs for executive clients from different organization.Main Responsibilities:- Designing soft skills development programs using innovative methodologies from Points of You®, Game Based Learning (ABJ), Design Thinking, StroyBoard, Storytelling, Visual Thinking and Coaching.- Doing Executive Coaching and Life Coaching.• Some customers: Leasing Total, Factoring Total, Perfection Distributor, Fosforera Peruana, Epson, Transmeridan Group, Banco Central de Reserva del Perú, Casa de la Moneda del Perú, Secrex, Empresarios por la Educación (EXE), Transporte confidencial de información (TCI), Oppfilm, Toyota, International Labour Organization (ILO), SK Rental, Toyota, Scania, Indra, Hunt Oil Company, among others.

Winnipeg, Manitoba, Canadá

- Accompany participants, analyze their development, give support to solve any issues they might have- Support participants to generate different strategies in order to achieve their goals, while providing necessary support and assistance- Prepare monthly reports regarding the development and case history for each participant in the caseload- Analyze participant’s strengths and opportunities for improvement- Assess and support clients to access social benefits- Report participant’s needs so they can access different community services such as transportation, daycare among others- Determine clients’ eligibility for other programs- Implement life skills workshops according to the participants’ needs- Analyze the effectiveness of programs or support received by monitoring changes in participants’ behavior- Provide emotional crisis intervention for clients if need it- Support and arrange the implementation of community services for the participant- Report development monthly to other government agencies, social workers and stakeholders involved in the of the participant’s advance

Winnipeg, Manitoba, Canadá

• Transmit Teleperformance and our client values in every interaction• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence,identifying their needs, and taking strategic action in a timely manner• Provide excellent customer support through active listening on every interaction while adjusting supportapproach to accommodate all levels of customer experience• Troubleshoot mobile technology, equipment and system problems while educating the customer onsupport options and steps being taken to resolve the issue• Aim to resolve issues on the first call by being proactive and demonstrating advanced productknowledge• Work with confidential customer information and treat it sensitively• Use software to source and input customer data accurately as related to the inquiry• May perform other related duties and assignments as required and as assigned by supervisor ormanager

Lima, Perú

Responsible for designing and teaching twenty-five soft skills development programs for executives of the organization using innovate methodologies.

Lima, Perú

Responsible for creating & managing the different Skills Development Programs for Supervisors, Analysts & Asistants.

Lima, Perú

Responsible for managing and implementing the annual training plan in Perú.Main Responsibilities:- Designing and teaching different soft skills, development programs for executives in Perú (10,000 employees).- Managing KPI'S and the training budget.

Lima, Perú

Responsible for the training, development and recruitment process of the brand.Main Responsibilities:- Developing and assessment of collaborators identified as high potential in the brand.- Training aligned to the KPI’S and development needs.- Providing support in the strategy of recruitment and selection (considering new stores).

Lima, Perú

Responsible to identify training needs, to develop and manage the annual training plan andthe KPI’S of the area.

Lima, Perú

Responsible for give support in the Performance & 360° evaluation and in the Trainingarea (Considering the Induction for the employees).

Perú

In charge of organizing and supervising the work of the practitioners and recruiting by hunting.

Course Of Foundations In Disability & Community Support, A+

Agency Guide To The Vulnerable Persons Living With A Mental Disability Act.

Bachelor Of Psychology With A Specialization In Organizational Psychology, Psychology With A Specialization In Organizational Psychology, Bachelor

Graduate