Veronica Ruff Email & Phone Number

Charlotte, Nc, Us

Woodland Hills, Ca, Us

Moved into a Part-Time position to spend more time with my family.Assist with special projects, such as strategy and content development for the Training team.

Woodland Hills, Ca, Us

Led BlackLine's global customer and partner education business, including content development, delivery, sales, and certification.

Woodland Hills, Ca, Us

Led BlackLine's global customer and partner education business, including content development, delivery, sales, and certification.Key Accomplishments:*In less than 5 years grew the customer education business from a cost center into a highly profitable, recurring revenue profit center*Responsible for adding new, high margin/scalable education subscription*Led the migration from LearnUpon LMS to Docebo LMS

Woodland Hills, Ca, Us

Design, deliver and manage BlackLine's Customer Training & Enablement programs, including BlackLine U, the User Community, and Premium Training.

Woodland Hills, Ca, Us

Manage the training programs for customers and partners, which includes subscriptions and certification.

Manage the social media, marketing, and development for St. Matthew Catholic School.

Austin, Texas, Us

Practice Manager, North America Verticals Education Delivery: December 2015-September 2016Practice Manager, North America Oracle HCM Education Delivery: October 2014-December 2015Practice Manager, North America Taleo Education Delivery: January 2014-September 2014Practice Manager, Global Taleo Education (acq. by Oracle June 2012): June 2012-January 2014Sr. Manager, Global Taleo Education Delivery: October 2011-June 2012• As the North America Verticals Education Delivery Manager, responsible for the following Oracle applications; Utilities, Health Sciences and Financial Services • As the North America HCM Education Delivery Manager, responsible for a team of instructors across the following HR applications; Taleo, Fusion, PeopleSoft, E-Business, JD Edwards Enterprise One• Managed the scheduling for both public and private training events• Collaborated with Education Sales, Consulting, Curriculum and Education Operations on customer engagements, requirements and offerings• Reviewed proposed and purchased education solutions with customers and provided alternatives• Contributed to and monitored forecasting of education revenue and expenses• Monitored and evaluated key delivery metrics including customer satisfaction and team member utilization• Collaborated with Technical Team Leads to ensure effective skills development of team members, as well as delivery standards• Managed and resolved customer satisfaction issues• Developed internal tracking systems utilizing MS SharePoint and MS Access to monitor and track customer engagements, as well as created training matrix to assist Education Sales and Operations with detailed training offerings, descriptions and processes

Dublin, Ca, Us

Developed and delivered Instructor-Led training and eLearning

Us

HRIS Analyst - Responsible for the support and training of the SAP-HR system, including the Organizational Management, Personnel Administration and Manager’s Desktop modules. Prepare, analyze and design business processes, metrics and reports.Benefits Analyst - Responsible for the administration and analysis of health and welfare benefit plans for over 1,000 non-represented employees, in multiple states.

Oakland, California, Us

Responsible for recruiting and staffing school sites, wage and salary administration, monitoring budgets, assisting sites with discipline and grievance issues.

Benefits Analyst - Responsible for the administration and analysis of health and welfare benefit plans for active and retired employees. Approximately 1,000 non-represented and 300 represented active employees as well as 3,400 retirees. HRIS Analyst - Acted as a super user for the HR module of SAP for all global locations and was responsible for the maintenance of the global SAP OM (Organizational Management) module, as well as ensured system data integrity. Prepared, analyzed and designed business processes, metrics and reports utilizing SAP, MS Excel, Access and Visio, including the monthly global HR Metrics.

Us

Business

Associate Of Arts (A.A.), General Studies