Veronica Rushing Email & Phone Number

United States

Dallas/Fort Worth Area

• Drive new revenue thru the sale of Securus products and services in all of the Strategic Product Verticals: Corrections, Public Safety, Monitoring & Investigations.
• Manage a base of existing accounts, establish and maintain relationships with key decision makers and account influencers for a specified territory as well as obtain new business within the set criteria size.
• Maintain a high level of product knowledge on the entire Securus offerings and provide detail account profiles.
• Responsible selling the Securus book of products into the existing account base is essential
• Contact prospective customers to determine their needs and identifying the appropriate services for each customer.
• Present the Securus “value proposition” to assigned customers and prospects.

Dallas/Fort Worth Area

• Total revenue from all accounts in portfolio exceeds $18 million annually.
• Consistently exceed quarterly sales goals during tenure
• Conduct C-Level executive reviews on a quarterly/annual basis, execute strategic annual business plans focusing on identifying opportunities, create value and drive savings, and optimize performance through process and.
• Analyze client requirements and develops relationships with key stakeholders
• Ensure that the account plan aligns with client objectives and interests in order to exceed the client’s expectations.
• Encourage development and growth of 25% product utilization through training sessions and monthly reports.

• Draft quality assurance policies and procedures.
• Interpret and implement quality assurance standards.
• Evaluate adequacy of quality assurance standards.
• Review the implementation and efficiency of quality systems.
• Document internal audits and other quality assurance activities.
• Investigate customer complaints and non-conformance issues.

• Supervise team of associates to maintain strong teamwork and customer service levels.
• Review ACD data to monitor the length of time customers remain on hold.
• Monitor case activity in the system to ensure proper handling and adherence to policies and procedures.
• Prepare performance evaluations and participates in discussions around performance standards.
• Maintain complete knowledge of system and telecommunications capabilities, associated software applications and Internet access.
• Apply work procedures, supervises work schedules, and expedites workflow.

• Act as a second level support to assist internal and external customers.
• Resolve escalated issues and provides additional support and service to contact center agents, ALERT team and their customers.
• Prepare reports for manager outlining associate performance, processing volumes and related information.
• Assist and guide associates to secure service and/or handle escalated/complicated calls.
• Contribute to team goals through meeting or exceeding operational and quality objectives.
• Communicate and carries out process and procedure changes and contributes to the on-going improvement process.

Analyzes incoming events to determine proper actions.Provides location and route assistance.Dispatches appropriate emergency and non-emergency agencies as required.Responds to inbound calls from subscribers to cancel events, register vehicle information, and answer questions concerning the vehicle and account. Contacts customers and other agencies for.